Administrative Assistant

Aerotek-April ****-August ****-(Temporary)

Aircraft Parts Inventory Clerk for FedEx

October 2007 – April 2008 seeking work

Cardinal Moving and Storage-August 2007-October 2007-Floater CSR (Temporary)

Inventory clerk for Pottery Barn and Williams-Sonoma furniture. Dispatch.

Quality Express March 2007-June 2007

3rd Party Logistics-Returns Specialist (Temporary)

Maintain and keep accurate record of the Whirlpool appliance inventory. Print new and updated return authorizations for the drivers to pick up and return to the RDC. Keep accurate record of the outbound containers. Help with the yard check on a daily basis. Report any missing inventory. Overage/shortage returns or mis-labels. Help with incoming/outgoing customer service calls. Most work is on SAP.

Exel Direct 2002-2007

Global Logistics Company. Administrative Assistant. Assist with dispatch on delivery of Williams-Sonoma, Pottery Barn, Bosch, Maytag & Whirlpool product. Shipment manifesting. Knowledge of rates, processing claims, freight operations, incoming and outgoing. Bill of ladings, Maintain DOT files keep current with laws and regulations. Keep information according to OSHA standards and procedures. Upkeep and maintain safety records and procedures. Human resources, benefits, arrange schedules, orientation, counsel employees, upkeep of personnel records, maintain a good working atmosphere. Keep inventory, payroll, send in proof of deliveries when requested. Maintain the financial/accounting records and report to the corporate office the revenue versus expenses. Oracle, Mail, Microsoft Excel and Word, Kronos, invoicing, order supplies, upkeep inventory on the supplies, service level change requests according to SOP standards. Train new employees.

Health Care Savings. 2000-2002

Customer Service. Answer incoming calls directed to the call center.

Return calls to employers/employees or insurance companies/TPA’s.

Develop and maintain relationships with customers (providers, payers,

patients and employers). Work with Insurance/TPA’s to obtain information on the

status of claims and/or ID cards when requested by a provider’s office

or patient.. Backup to switchboard. Enter problems into WinBC with follow up to Call Center

Supervisor as needed. Maintain Call Center Standards and Goals at all

times. Provide professional, courteous service at all times.

MCIWORLDCOM 1999-2000

Wide Area Network-Engineer II.

Monitored, tested and worked with on-site technicians to resolve problems with Cisco and Bay routers

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