Customer Service Representative

MICHELLE KIMBLE

**** *. ******* *** *******, IL *0649

*********@*******.*** 773-***-****

OBJECTIVE

Self-motivated, detail-oriented professional seeking challenging position that will utilize my potential.

SUMMARY OF QUALIFICATIONS

• Highly-reliable self starter; can be counted on to complete tasks with minimal supervision.

• Take pride in doing a good job and achieving results.

• Quick study, with an ability to easily grasp and put into application new ideas, concepts and technologies.

• Strong banking background, which includes: customer service, clerical, cash handling, inventories, 10-key and researching. Types 40 wpm.

• Experienced in Word, Excel, Internet, Microsoft Office and Microsoft XP.

EMPLOYMENT HISTORY

Express Employment Professionals - Jonesboro, AR

Administrative Assistant - Temporary February 2010 - December 2010

• Responsible for organizing and filing paperwork for customers purchasing burial spaces.

• Assisted customers wanting information about the different services the cemetery offered.

• Received calls from various funeral homes of upcoming services and from families wanting to make funeral arrangements.

• Mailed monthly statements to customers and processed all payments.

Prestige Consulting Group – Chicago, IL

Customer Service Representative December 2008 – January 2010

• Assisted customers with billing inquiries and made adjustments to their accounts when necessary.

• Received calls from customers wanting to purchase products and services that was being offered on television.

• Required to read scripts verbatim and offer additional services to customers.

Comcast Cable - Oakbrook, IL

Customer Account Executive November 2007 - November 2008

• Received calls from customers that wanted new services and discontinue services.

• Setting appointments for customers that wanted new services and upgrades.

• Up selling various products and services on every call.

• Assist customers inquiring about their bill and making appropriate adjustments.

• Troubleshooting with customers for potential problems with their services.

Kimble Plumbing - Chicago, IL

Clerical June 2006 - October 2007

• Resolved complaints, problems and inquiries.

• Responsible for sorting, organizing and viewing submitted bills.

• Maintained a professional relationship with each client.

• Assisted in basic payroll duties.

• Set up meetings and prepared correspondences.

BPS Staffing - Chicago, IL

Clerical Associate - Temporary October 2005 - May 2006

• Answering calls from internal clients and viewed traffic images for the City of Chicago.

• Responsible for processing tickets.

Bank One - Chicago, IL

Customer Service October 1998 - January 2003

• Responsible for researching claims concerning customers accounts.

• Completed daily charts and reports.

• Handled cash and balanced ATM deposits for various ATM machines.

• Received calls from customers concerning their accounts.

• Monitored accounts for fraudulent activity.

• Assisted customers to modify their accounts.

• Heavy inbound and outbound calls to customers; also did reselling when needed.

EDUCATION

Hyde Park Career Academy - Chicago, IL September 1989 - August 1993

Jobs For Youth - Chicago, IL September 1998 - October 1998

GED and Speaker for various student workshops and events.

Kaplan University - Chicago, IL August 2009 - Present

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