Manager Team Leader

VISHAL

Mobile No: +91-880*******

Alternate Mobile No: +91-902*******

Email Address:- ********@*****.***

Alternate email address:- ********@*******.***

Objective

I would like to pursue my career in a work environment that will utilize and reinforce my technical skills and abilities and also to apply and gain new cutting edge skills and experience in a rapidly changing field.

Summary

Total 4.5 Years of competitive experience in IT industry using Microsoft Technology Microsoft Certified.

Experience of working in a complete Windows environment along with Outlook, RSA, CISCO VPN Clients SCCM for remote connection etc Provide business to business IT support.

Good work ethics with excellent communication and interpersonal skills.

Capable to delve into the new leading Technologies.

Ability to work well in both a team environment and individual environment.

Experience Summary

Total IT Experience:

Total 4.5 Years of Experience in IT Industry

Experience in Windows Technology Microsoft Certified.

Technical Skills

Servers Certified in Windows Server 2003 & planning to Upgrade to Windows 2008 certifications

Operating Systems Windows 2000,XP,Windows Vista,Widows-7

Hardware Exposure Trouble Shooting.

Work Experience

Company Name

Designation

Duration

Mphasis – An HP Company (ITO service Desk)

Senior Technical Support Associate

02nd February 2011 Till Date

Job Profile:

Resolve help desk problems

Escalate help desk problems

Manage and update knowledge base

Assist Team Leader to manage productivity

Handle Escalation calls

Escalate issues to clients pending with no update from long time

Conduct refreshers and crew briefs on daily or weekly basis

Taking care of the team in the absence of Team Leader

Training new agents on process and technical skills

Prepare weekly and monthly reports such as FCR, CSI, Productivity, Misroute and Break exceeds

Do data audits on daily basis and providing feedbacks

Prepare reports and discuss with client on conference calls along with Team Leader

Logging of user Incidents in Peregrine Service Center (Call Logging Software)

Track incidents till resolution

Escalating incidents as per resolution norms and escalation chart

Providing 1st level troubleshooting for issues related to Mobile Access Services, VPN, MS Outlook, Internet and related applications

Follow up with 2nd level depending on the severity of the issue

Provide Assistance through Remote Desktop Sharing

Using Active Directory to grant access for Remote Access, Support Soft for software distribution and other relevant tools while providing support

Work on escalated calls to provide technical resolutions

Company Name

Designation

Duration

IBM DAKSH Services Private LTD

Senior Technical Associate

3Dec 2007 – 2nd FEB 11

Job Profile:

Provide support to the End Users by troubleshooting issues on calls for broadband helping them with the Internet connection troubleshooting on modem, wireless router,

Security software etc.

Provide necessary updates to the team members and give updates on process on a daily basis.

Help keep the team focused and on track.

Motivate and inspire team members.

Coach and help develop team members; help resolve issues if any.

Ensure discussions and decisions which would resolve queries in team meetings.

Maintain healthy group dynamics.

Assure that the team members have the necessary education and training on process.

Encourage creativity, risk-taking and constant improvement by analysis on customer satisfaction.

Recognize and celebrate team and team member accomplishments and exceptional performance.

Company Name

Designation

Duration

Suzlon Infrastructure LTD

Office Assistant

Sept 2006 to Dec 2007

Job Profile:

Provided support with the Daily Documentation.

Helping the team members with the daily Invoices and the payments.

Helping the team members with the daily mails including dispatching payments through cheaques to various sites.

Keeping a track of all the mails sent and received on a daily basis.

Company Name

Designation

Duration

Ortho India

Medical Representative

5thAPRIL05-15thMarch07

Job Profile:

Coordinating with the Orthopedic Doctors and the Dealers for promotions of the company’s products on a daily basis.

Sending the reports for the Invoices and product supplied and the requirement as per the market requirements..

Planning meetings with the manager and the other regional Executive on a monthly basis to review the plan for promotion and creating business.

Academic Credentials

Degree & Certificate University Collage & School Year of Passing

Bachelor in Science

Barkatullah University 2000

Diploma in Hardware & Networking CMS Computer Institute Pune 2007

SSC Board of Secondary education 1997.

HSC Board of Secondary education 1995

Personal Details

Name Vishal Ramollu

Date of Birth

20th August 1978

Contact & Email Address +91-880******* & ********@*****.*** | ********@*******.*** | *************@**********.***

Address House no 190 Shankar Navvi Galli near Vithal Mandir Wanwarie Village Wanwarie Pune 411040

Languages Known English, Hindi

Marital Status Single

Hobbies Computers, Music, movies.

Skills & Strengths

Assertiveness

High Energy Level

Leadership Qualities

Ability to work methodically in a fast paced, deadline driven environment.

Detail oriented, well organized and a quick learner.

Date: (Vishal)

Place:

Contact this candidate