Customer Service Medical

Silvana Arraya

*** ********* ***** • West Chester, Pennsylvania 19380 • 484-***-**** • s443a0@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Whiteland Medical Associates/CCHOSP

Exton, Pennsylvania

April 2011 to Present

Medical Receptionist/ Billing Representative

• Check in and out

• Scheduling Doctor Appointments

• Referral Submissions

• ICD 9 Diagnoses for Doctors

• Checking Insurance Eligibility for Patients

• Spanish Interpreting

• Creating Batches and submitting Charges

• Medical Records

• Customer Service

Chester County Hospital

West Chester, Pennsylvania

Nov 2007 to Present

Spanish Medical Interpreter

• Facilitate smooth transition among patients, patient’s family members, visitors, and hospital employees in English & Spanish.

• Communicate medical information accurately in both English and Spanish languages.

• Provide responsive services to the Doctor’s on duty and patients and their family members.

• Ensure patients understand their healthcare process if there is a language barrier.

• Respond to in-house or long way pager calls for language interpretation.

• Contract services as requested by nurses, doctor, or patients.

• Explain patient’s rights and Hospital policies and procedures to patients and other family members.

• Responsible remaining within the parameters of the interpreter role.

• Communicates and partners with nurses and healthcare staff to assure proper patient care.

• Able to speak and understand different Spanish Dialects.

• Available to interpret in any Hospital Department

Chester County Hospital Nov 2007 to Nov 2008

West Chester, Pennsylvania

Patients Safety Assistant

• Maintains an environment of safety for patients, self, and others.

• Monitor patient’s outcomes and reports normal and abnormal findings to the nurse or clinical manager.

• Documents patient’s status, according to unit specific procedures.

• Assist patients to the bathroom, shower, as well as directing them to other units such as X-Rays, CAT Scans, MRI, etc.

• Assist patients feeding them and provide care and help.

• Transport and deliver blood from blood bank to assigned nurse.

QVC INCORPORATED Oct 2003 to Jun 2008

West Chester, Pennsylvania

QVC is an electronic retailer & e-commerce corporation with annual revenues of over $7.4 billion.

Customer Service

• Responsible for selling and introducing the product line to customers and prospect customers

• Assisted customers with accurate answers and solutions to their inquiries.

• Helped Order Entry representatives to answer customer inquiries to maximize customer satisfaction.

• Trained in communication skills and equipment to lookup information to provide customer with the most accurate answer to their inquiries.

• Provided solutions to customer’s conflicts with their products.

• Collaborated with Supervisors and Co-workers to develop a more friendly and positive interaction with customers.

EDUCATION & OTHER SKILLS

Immaculata University Immaculata, Pennsylvania

Nutrition and Dietetics & transferred 36 credits completed from Delaware County Community College

Delaware County Community College Media, Pennsylvania

36 credits completed – Pre Nursing

Trained and used Excel, Power Point, Word, and Internet related software.

Fluent in English, and Spanish. Intimate knowledge of Latin American culture.

Spanish Interpreter Training

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