Manager Customer Service
Resume:
David J. Wranovics, MBA, MT (ASCP)
Caldwell, NJ 07006
973-***-**** (Mobile)
*******@*****.***
Work experience
Manager, Clinical Services
UMDNJ – University Hospital
Newark, NJ 07103
Plan and coordinate Clinical Laboratory operations for Clinical Biochemistry and Specimen Collection team.
Supervise daily operations and specialized functions of the laboratory and its component units through the section heads.
Monitor Laboratory QC and QA programs,
Participate in budget preparation and monitors expenditures
Participate in decisions regarding long-term and short-term planning.
Understand and adhere to UMDNJ’s compliance standards as they appear in UMDNJ’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
2008 to 2010
Operations Director, Clinical Pathology
Geisinger Medical Center
Danville, PA 17822
Plan and coordinate GMC Clinical Pathology Laboratory operations for the following sections: Blood Bank, Automated Testing, Phlebotomy, Referred Testing, Microbiology, Receiving and Processing.
Plan and oversee the coordination of all GMC Clinical Pathology Laboratory operations, that produce greater than 3.6 Million Billable tests, $30 Million in Net Revenue for a Health System of 4 Hospitals, 43 Outpatient Clinics, 7 cluster lab sites and multiple Outreach clients: including staffing and scheduling, communications, workload analysis, workflow, facilities, equipment, supplies, security, environmental utilities, safety and health, interdepartmental relations, referred tests, time keeping and payroll.
Provide guidance and mentoring on personnel matters for Clinical Pathology sections including hiring, orientation, competency, staff development, performance evaluations, discipline and firing; maintain overall responsibility for timeliness and adequacy of CP job descriptions, personnel records, salary administration, continuing education, advanced stages of discipline and termination for a staff greater than 200 FTE’s.
Support growth of the Quality Program to achieve noticeable error reduction and service improvement for clinical pathology sections.
1999 – 2008
Technical Director
SHANDS Medical Laboratory at the University of Florida
Gainesville, Florida
Develop and implement annual departmental operating budget of $10 M.
Develop and implement facility space plan for new locations of current operations.
Coordinate operations of an off-site Clinical Pathology Laboratory
serving a Level I Trauma and Transplant Center and 5 community hospitals.
Coordinate resources to provide 2 Million Billable Tests annually.
Develop, implement and monitor Customer Service standards.
Prepare and monitor financial and productivity indicators.
Manage, coordinate and recruit staff located at 5 separate physical locations.
Develop and implement new projects as requested by Medical Directors and superiors.
Develop and implement strategic plans to improve service delivery and efficiency.
Monitor and comply with Federal and State regulations (CLIA, CAP, and AHCA).
Increase productivity and efficiency of operations through TQM, CQI and QA activities.
1994 - 1999
Laboratory Manager
BAYFRONT MEDICAL CENTER
St. Petersburg, Florida
Develop and implement departmental operating budget exceeding $2.0 M annually.
Assist in development and implementation of Laboratory Outreach Program.
Prepare and monitor financial and productivity indicators.
Enhance organizational image through interactions with clients and staff.
Manage, coordinate and recruit staff of 20 team members.
Monitor and comply with Federal and State regulations.
Develop and implement new projects.
Increase productivity and efficiency of operations through TQM/QI activities (rated in
Top 25th percentile on HBSI Action Comparison Report).
Evaluate and recommend instrumentation and/or method acquisitions.
Reduce cost/test by 10% (FY 97) while maintaining quality and timeliness of results.
1992-1994
Laboratory Assistant Manager
ST. VINCENT’S MEDICAL CENTER
Staten Island, New York
1990-1992
Inservice Coordinator
MID-ATLANTIC MEDICAL SERVICES, INC.
East Rutherford, New Jersey
1985-1990
Medical Technologist (ASCP)
LENOX HILL HOSPITAL
Manhattan, New York
Education
Long Island University
Brooklyn, New York
Master of Business Administration, 1991
College of Staten Island
Staten Island, New York
Baccalaureate of Science, 1984
Awards received
Scholastic Achievement Award for Academic Excellence
Long Island University, 1991
Accreditation
American Society of Clinical Pathologists, Medical Technologist, 1984
Florida Clinical Laboratory Supervisor License: Chemistry, Hematology & Serology.
Professional Organizations
Clinical Laboratory Management Association
American Association of Clinical Chemists
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