Human Resources Manager
Resume:
Gabriela C. Capitanio, SPHR
Landenberg, PA 19350
610-***-**** (Home)
610-***-**** (Cell)
******@*******.***
http://www.linkedin.com/in/gabrielacapitanio
Senior Human Resources Professional
PROFILE
Experienced strategic business partner with comprehensive senior level experience in human resources management including talent acquisition, organization development, training, employee relations and compensation. Start-up experience.
PROFESSIONAL EXPERIENCE
Ingersoll Rand,West Chester Plant, West Chester, PA 1/08-7/09
Plant Human Resources Manager – Responsible for starting up Human Resources function for West Chester Plant (ZEKS Compressed Air Solutions) that was acquired by Ingersoll Rand in 2006. This plant had not had a human resources function for 7 years. Provide all strategic and tactical human resources support to air dryer plant that is Center of Excellence for Ingersoll Rand. Responsibilities include talent acquisition, talent management, training and development, compensation, organization development, employee relations.
Assessed state of human resources and developed plan to address HR needs of the organization.
Implemented Ingersoll Rand performance management and employee development processes.
Extensive leadership development work including training, 360 degree feedback, development planning and coaching.
Conducted organizational talent reviews to identify high potential talent and talent gaps.
Led plant-wide job grading project (exempt, non-exempt and hourly positions) and designed Regional Sales Manager compensation plan. Developed new recognition programs for plant.
Implemented competency-based recruiting practices.
Led Kaizen and improved new hire orientation, on-boarding and assimilation processes.
Led administration of Employee Engagement Survey and development and implementation of action plan to address survey results.
Nationwide Financial Services, Conshohocken, PA 2000-2007
Director, Human Resources – Nationwide Funds Group (formerly Gartmore Global Investments).
Provided full-range of strategic human resources direction to global mutual fund company with multiple U.S. locations and 300 U.S. employees. Supported U.S. Distribution, Information Technology, Operations, Legal/Compliance and Finance departments based in Conshohocken and multiple investment subsidiaries in Oregon and New Jersey. Responsibilities included staffing, base and variable compensation administration, organization development, management coaching and counseling/employee relations, and training/development. Joined organization when it was a start-up. Managed 2 direct reports.
Implemented cost effective staffing strategies that reduced cost-per-hire by 60% below budget and decreased turnover from 12% to 5%.
Worked extensively with firm leadership to increase performance by hiring the best talent, providing coaching and counseling to increase managerial effectiveness, and collaborating to design effective organizational structures.
Created the first company-wide performance management program, focused on creating a pay-for-performance culture.
Led company-wide administration of employee survey and “Employer-of-Choice” program via focus groups, employee task forces and committees to develop and implement a comprehensive company-wide culture change initiative focused on increasing employee engagement and corporate performance.
Led development and implementation of associate recognition programs.
Implemented first enterprise-wide training program.
Led development and implementation of new hire orientation program.
Administered annual compensation process including base and bonus processing/communications and provided all data for annual compensation survey.
Watson Wyatt Worldwide, Philadelphia, PA 2000
Manager, Finance, Administration and Human Resources
Handled all aspects of HR and operations management for Philadelphia human resources consulting practice including recruiting, employee relations, compensation, training and development as well as all aspects of financial operations including reporting, budgeting, and client billing. Also managed facilities, information technology and administrative services. Managed 10 direct reports.
Facilitated re-engineering of retirement practice.
Re-engineered administrative staff responsibilities to provide optimum service.
Served as member of senior management committee.
Facilitated performance management processes.
Improved office communications, leadership and teamwork.
Improved client billing practices by improving time reporting practices of consulting staff resulting in 100% of invoices being generated and mailed monthly.
DeLage Landen Financial Services, King of Prussia, PA 1996-1999
Senior Human Resources Generalist
Provided full range of human resources management to all Administration departments of this small and middle ticket equipment lease financing provider. Supported total client base of 200+ in 500 person organization. Functioned as a strategic business partner with client departments. Responsibilities included organization development, high volume staffing, management coaching and counseling/employee relations, corporate policies and procedures development, and compensation administration.
Hired 85 Information Technology professionals in a 2-year period utilizing innovative recruitment techniques.
Placed 250+ Members during 3+ year tenure with company using competency-based practices.
Developed and implemented company-wide comprehensive, job-specific competency-based performance management program.
Implemented 360 degree feedback program with senior executives.
Led process improvement initiatives within HR Department to improve service delivery.
Designed and delivered human resources presentations for the new hire orientation program.
Led telecommuting and casual dress code programs to help improve associate retention and engagement.
Hay Group, Philadelphia, PA 1990-1995
Manager, Finance and Administration – Philadelphia Consulting Group
Provided comprehensive range of human resources, finance and administration management to busy Philadelphia office of human resources consulting firm. Managed staff sizes of 7-10 direct reports.
Brought structure and organization to chaotic, fast-paced consulting group by initiating and implementing numerous process, technology and staffing improvement initiatives.
Improved billing accuracy, client satisfaction, cash flow and reduced receivables through improved financial management practices.
Chaired taskforce of U.S. managers that developed competency models for U.S. administrative staff.
Nurtured a winning support team by utilizing competency-based recruiting practices, career development, re-engineering of responsibilities to maximize utilization of unique talents of staff.
EDUCATION
The College of New Jersey, Trenton, NJ
B.S., Business Administration
SKILLS/CERTIFICATIONS
Senior Professional in Human Resources Certification. Certified AVA Analyst.
Member, Society for Human Resources Management. Certified Predictive Index Analyst.
Certified in PDI 360 Degree Feedback.
Oracle, PeopleSoft and Ceridian HRIS systems. Advanced proficiency in Excel, PowerPoint and Word. Basic knowledge of Access.
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