Customer Service Representative
Resume:
Ronit Lesinsky
**** ********** ****** • Las Vegas, NV 89121
702-***-**** • *************@*****.***
EMPLOYMENT HISTORY
*/**** – 9/2011 Orkin Commercial Pest Control Las Vegas, Nevada
Customer Service Representative/Office Manager
• Phones, scheduled, paged out incoming service.
• Gritted (assigned) all service for 11 commercial routes.
• Print, scan and work all service tickets for all routes, daily.
• Create, scan and process all odd jobs, new contracts, contract modifications and service changes.
• Daily reports: commission, new/lost business, new leads, backlogs, bad debt, national/local accounts.
• Resolve customer concerns and address questions.
• Work with all commercial and residential technicians.
• Created and maintained route files, contracts, and service tickets.
• Work closely with the Branch and Service Managers in all endeavors client related.
• Open/close the office when needed and solely responsible for all petty cash and managing incoming monies.
03/2001 – 06/2009 Ford Motor Credit Company Henderson, Nevada
Head Discrepant Title Specialist
• Title auditing, new business title issues, title follow-ups with dealerships and State DMV’s.
• Research missing titles, release liens for “paid-in-full” accounts, reinstate liens, liaison between FMCC and auto auctions.
• Over 90-day follow-ups on outstanding titles, State/Name changes, title & VIN corrections, work with dealers, tag agencies, and embassies regarding all title issues.
• Send out repossession affidavits for auction sales.
• Awarded employee of the month for resolving 90% of outstanding title issues for out-of-business dealers.
• Contact insurance companies for the Leasing Department; verify individual vehicle coverage and update tax codes for leasing customers.
• Head Check Auditor for West Coast call center.
EDUCATION
Pierce College , Woodland Hills, California 1986 - 1990
• Veterinary Technician Curriculum
Fairfax High School, Los Angeles, California 1982 - 1986
• Diploma
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