Director, Manager, Call Center Rep, Customer Service Rep

Professional MBA Graduate

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Tonya Campbell ***********@*****.***

*** ******** ****** 843-***-**** Cell

Lake City, SC 29560 843-***-**** Home

OBJECTIVE

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To utilize practical experience, through interdisciplinary perspectives within a diverse, multicultural workforce, with challenging opportunities and growth potential.

WORK EXPERIENCE

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Dates Employed Job Title Company

02/2009- present Director of Marketing Wallace Chiropractic

Lake City, SC

Currently handle all Marketing for Chiropractic Center. Head public seminars and lectures on current programs and products

and manage weekly statistics to track organizations

overall progress. Also, manages duties of Office Manager and

front desk support in chiropractic setting and during various

public seminars.

08/2008- 11/2009 Order Entry Administrator Monster Worldwide, Inc.

Florence, SC

Processed various orders for employer’s purchasing Monster products in a Global Customer Service/ Call Center, highly confidential setting.

04/2006- 05/2008 Patient Acct. Rep. Lake City Comm. Hosp

Lake City, SC

Provided Medicare Follow up and collections on Medicare Parts A & B claims in the Direct Data Entry (DDE) system, filed corrected claims, ADR’s, Medicare Appeals, and updated COB’s for beneficiaries when needed. Worked daily from PGBA on Medicare Parts A & B claims and on Meditech. Keyed Medicaid claims on the CMS website. Cross-trained in Admissions dept due to lack of coverage in the small, rural hospital setting. Registered patients’ seeking Emergency (ER) services and patients’ coming in for lab and radiology services. Proficient with Practice Partner.

08/2004- 12/2005 Sr. Customer Order Processor Allconnect

Atlanta, GA

Staff team leader in a Customer Service/ Call Center environment. Keyed orders for Comcast Cable, Qwest Telephone Service, People PC and EarthLink. Trained employees on new software and programs as needed.

02/2000-08/2004 Provider Relations Rep. Carolina Care Plan

Columbia, SC

Provided customer service on benefit and claim inquiries to network/non-network providers and members.

12/1997-12/1999 ABC Casemanger-1997-98 DSS-Richland Co.

Foster Care Case manager 1998-99 Columbia, SC

Provided confidential case management to ABC voucher recipients for FI, TCC1 and TCC2 childcare on a temporary grant. After the temporary grant expired transferred to foster care unit and provided highly confidential case management to children in the foster care system. Managed constructive assessment plans with family members and children to try to promote earlier reunification.

EDUCATION

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Dates Attended School Degree Location

12/2007 Colorado Tech. University Master of Business Administration

Colorado Springs, CO Concentration: Healthcare Mgmt.

12/1997 University of South Carolina BA in Interdisciplinary Studies

Columbia, SC Major: Clinical Psychology

Minor: Criminal Justice

08/1995 Horry-Georgetown Tech. Associate in Public Service

Conway, SC Major: Criminal Justice

ACCOMPLISHMENTS

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* CTU Online Student Mentor –October-November 2007

* Business Administration Professional Certificate- 2007- CTU

* Who’s Who among Students in American Junior Colleges- 1995- HGTC

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