Collections/Accounts Receivable

ANGELA D. SHEPARD

***** ********* *****, ************, ** 78660

(HOME) 512-***-**** (EMAIL) *****.***@*****.***

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SUMMARY

Dedicated finance professional who is detail oriented and results driven. Specializing in accounts receivable in a fast pace, high volume environment with first line management experience. Consistently exceeded performance goals while creating a superior customer experience. Strengths include strong organizational, analytical and problem solving skills.

PROFESSIONAL EXPERIENCE

DELL INC, Round Rock, Texas December 1995- May 2009

Sr. Accounts Receivable Analyst (August 2008-May 2009)

 U.S. Liaison for India Collections Team

 Partner and mentor to India Collections Team and management

 Ensure monthly/quarterly goals are met and/or exceeded

 Ensure collectors have the resources, coaching and support needed to effectively work accounts

 Review/audit accounts to ensure collector meeting collection requirements and provide feedback to collector and supervisor on performance

 Improve and develop account team relationships

 Respond to internal and external escalations

 Coordinate all Third Party Collection activities

 Ensure proper placement of files according to third party policy and procedures

 Maintain report to track placements, payments, bad debt write off’s and account status

 Compile monthly report for third party vendor performance

 Refer accounts for bad debt write off and potential lawsuit to segment controllers

 Assist internal collections team and third party agencies as needed on accounts

 Confirm accuracy of third party vendor invoices and submit in Ariba for payment

Accounts Receivable Supervisor (May 2006-July 2008)

 Supervise group of employees responsible for the collection of past due accounts

 Review weekly reports of individual/team performance to ensure monthly/quarterly goals will be met and/or exceeded

 Assist employees in the determination of the appropriate process, policies and/or procedures to be used in the collections process and appropriate customer interaction

 Review/audit accounts to ensure policies and procedures are adhered to

 Conduct regular 1X1’s with direct reports to provide on-going feedback on performance

 Assist team with career development and planning

Angela D. Shepard 2

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PROFESSIONAL EXPERIENCE(continued)

 Ensure performance plans, performance reviews and individual development plans are in place for direct reports

 Analyze credit risks of accounts and make decisions based on established policies and procedures

 Respond to escalated internal and external customer account inquiries and issues

 Partner with other departments, customers and team members to improve current processes

 Interview/hire new candidates for employment

Accounts Receivable Team Lead (March 2001-April 2006)

 Provide training, guidance and coaching to team members on policies and procedures

 Serve as first point of contact for process issues and assistance in resolving account issues

 Assist team with driving top accounts

 Conduct weekly account reviews with team members

 Analyze accounts to determine next course of action

 Assist Collections Supervisor with special projects

Accounts Receivable Specialist (December 1995-February 2001)

 Manage complex accounts receivable portfolio

 Review status of accounts and initiate collection action

 Research and reconcile account issues

 Maintain records on accounts

 Verify and approve orders for release

TEXAS HIGHER EDUCATION COORDINATING BOARD

Austin, Texas April 1989-July 1995

Collections Supervisor

 Supervise collections team

 Interview/hire new candidates for employment

 Train in policies and procedures

 Review delinquent accounts for potential lawsuit

 Create monthly delinquent reports for management review

EDUCATION

University of Texas at Arlington

BBA - Management

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