Customer Service Representative
Resume:
Elva Durkin
********@*****.***
Objective • Dedicated, service-focused professional seeking to transition into healthcare as a nursing assistant.
• Highly motivated to launch nursing career; future goals include education leading to NA certification and, ultimately, an RN license.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Backed by a solid work history, reputation as a team player and passion for helping others.
• Current on all immunizations (including tuberculosis and hepatitis B).
Computer Skills • Word
• Excel
• PowerPoint
• Access
• Visio
• Outlook
• Windows Vista/XP
Office Skills • Telephone & Front Desk Reception
• Customer Service
• Filing Database & Records Management
• Executive & Administrative Support Reports & Spreadsheets
• Complaint Handling
• Data Entry (75 WPM)
Education Arizona western college
2006-present
• Currently possess my Associates in general studies and also have a good deal of other courses started out
Experience
Receptionist/ Therapy Assistant
Heuser Chiropractic
July 06– July 08
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Inserted patient info into the computer
• Filed away and prepared charts for the following day.
• Sent out billing statements for customers
• Assisted with therapy out in the therapy bay
• Translated in Spanish for those who did not know the English language
• Assisted with calling for insurance coverage
• Printed out statements to send to insurance companies
• Spoke to those without insurance the out of pocket expense for treatment
• Spoke with patients about co-pays and insurance coverage
• Went out as advertising doing free spinal exams and offering our services
Customer Service Representative
Linens N Things
June 04– July 06
• Answered multi lined phones
• Took messages
• Assisted customers to merchandise around the store
• Cashiered
• Tended to cash, counted drawers
• Performed opening and closing of store
• Translated in Spanish for those who did not know the English language
• Unloaded the truck of merchandise every Wednesday
• Did merchandising every Wednesday
• Stocked and up kept the back storage area
Teachers Aid/ Teacher
Kellands Kiddie College
Feb 01– July 04
• Answered multi lined phones
• Took messages
• Implemented lesson plans
• Plan and instruct each subject area using wide variety of teaching aids, motivational and implementation strategies to engage students in active learning.
• Incorporate learning modality principles into classroom and individual instruction. Develop and conduct inter-grade activities. Utilize Heath automated math management system.
• Implement technological approaches to subject material. Research educational resources on the Internet. Assist with information retrieval.
ADDITIONAL INFORMATION
Available for all shifts, extended hours and weekend assignments
Contact this candidate