JULRENEE P. CLYBOURN

FUNCTIONAL SUMMARY

Responsible for assisting the Claims Manager in receiving, investigating, negotiating and processing all auto transportation damage and cargo claims for The Waggoner''s Trucking nationwide. Provided back up support to dispatch department that consisted of answering dealer questions concerning status of vehicles as well as answering any claims related questions dealers may have. Dispatch drivers on loads as well as assign and unassigned units on trips. Provided support to drivers as needed.

EMPLOYMENT

11/10/03 thru 09/02/08

The Waggoner's Trucking West Columbia, SC

Damage Prevention Specialist (Claims) position moved to Brunswick, GA

Held damage meeting with drivers to understand reason for damages occurring. Held conferences call every Friday with General Motor to give reason for damages and how to correct it. Had to give General Motor a plan on how to correct this, and how the problems would be handle. Receives claims by phone, mail or fax: initiates claim files and completes proper written and computer documentation.

Communicates with claimants on additional information needed and /or company guidelines for acceptable claims.

Documents estimates of repairs based on photographs and/or descriptions of damages.

Revise any estimates and all applicable facts surrounding claims (including driver testimonies) to establish validity.

Assists Claims Manager as needed and required: provided back-up for the Claims Manager when needed. Provide customer (both internal and external) with claims procedure and guidelines.

Reiterates company''s desire to handle claims in the most professional and expeditious manner possible.

Managed staff of 72.

General office management including the preparation and typing of letters and memorandums.

· The Damage Prevention Specialist Awards

· Certificate meeting General Motor goal Jacket for the goal Rush

· Gift Certificate for having a damage free week

American Sein Pro (October 2001 to October 2003) West Columbia, SC

Human Services Specialist: offer Waggoner's

* Professional caregiver for elderly men and woman.

* Provided individually tailored assistance with bathing, dressing,

meals and activities.

* Went beyond the daily needs of the residents by providing care

services with compassion and respect.

* Answered telephone calls and assisted clients as needed.

* Assisted with medication management.

* Maintain records and files in accordance with HIPPA organizational

policy.

Inter-Rail Transport/Quality Unloading (December 1990 to September 2001) West Columbia, SC

Office Manager: due to newborn's illness missed too many days

* Created highly effected organization and filling system including

quick books, thorough indexing, and filing resulting in easy access to

critical information.

* Updated and maintained over three million dollars worth of GM

inventory.

* Provided customer service.

* Responded to General Motor and CSX Railroad needs and provided

effective additional supports where necessary.

* Maintain records and files in accordance with HIPPA organizational

policy.

* Prepared invoices, Accounts Receivable and Payable.

* Answered and screened a high volume of incoming calls and in-person.

* Managed Organizational Behavior between employees.

* Provided research on referrals.

* Maintain records and files in accordance with HIPPA organizational

policy.

EDUCATION

· Certificate in Phlebotomy Midlands Technical College

· Certificate in Medical Terminology Midlands Technical College

· Certificate in Nursing Asst Columbia Health Care Services

· Certificate in Office System Technology Midlands Technical College

Computer Skills:

Microsoft Office Suite, Internet Explorer, Accu Term, Universe, SB

Client, Excel and PowerPoint

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