Project Manager Customer Service
Resume:
Brian L. Smith
**********@*****.***
http://www.linkedin.com/in/briansmith1959
Professional Profile
A solid construction professional who delivers creative construction solutions and exceptional customer service to a wide variety of business relationships that require outstanding performance and attention.
Profile
● Relationship building expert focused on outstanding customer service and exceptional value
● Highly organized with superior people skills and great attention to detail
● Demonstrated communicator with strong planning and problem solving skills
● Maximize company profitability by managing multiple projects to expedite customer needs
● Adaptable to any business environment with the ability to build new business in all areas
● Awareness of the customer requirements and budgets through creative cost solutions
Related Activities and Achievements
Recognition: Several Safety Awards from Hensel-Phelps, Kraemer Brothers, and U.S. Army Corps of Engineers. Received numerous awards of merit and safety from U.S. Army Corps of Engineers, National Corporate Research, Atmel, McDonald Douglas, and BF Goodrich. Accolades from Rosemont Properties, New Braunfels Housing Authority, TexasMed Clinic, Pediatrix, CB Richard Ellis, AP Architects, DHR Architects, Rogers and LaBarthe Architects, Chai Architects, Wiess Realty, Mall of the Americas.
Professional Development:
Certificates from Madison Area Technical College Madison Wisconsin and Sterling Innovations Inc., Denver CO, Continued First Aid and OSHA Safety Training, LEED Certification, State of Colorado and U.S. Army Corps of Engineers various training courses, USACE EM-385-1-1 Safety Manual applications, Member of San Antonio Association of Building Engineers and USGBC North Texas Chapter, Construction Design Group, Construction News Group, Design and Construction Digest.
Computer Literacy:
Windows XP, Vista, MS Office Suite 2007 and earlier, Primavera Expedition Contract Manager, Microsoft Project Manager 2003 and 2007, Primavera P3/P6 Project Controls, Sage Project Management Software (Timberline derivative), Master Builder Estimating Software (Timberline derivative), various Share Point/Web Based Team Collaboration Systems, Google Docs, i-Phone applications.
Business Experience
Project Manager/Business Development Manager
2009 – Current STI General Contracting Inc, TX –
Expert Tenant Finish Out and Full Service General Contractor
Key Accomplishments:
Enhanced company business future by winning a 6 year Indefinite Delivery Indefinite Quantity Job Order Contract with the Port Authority of San Antonio for projects ranging from $250,000 to $1.5 million per project
Increased company revenue by over 30% with an average net profit of 29% by incorporating relationship building policies by resurrecting previously discarded and unrealized business partners
Built over $3.3 million in new business in 2011 and targeting over $4.5 million new business in 2012
o Ensure working relationships with all valuable project stakeholders are continually developed and maintained from cradle to grave
o Manage the identification, selection, and management of site supervision, subcontractors and suppliers for best fit of the project and client
o Investigate and resolve complaints to mitigate conflicts, assist on joint projects as needed, chair project status meetings with owner-reps, subcontractors, engineers and architects on a regular basis
o Develop an on-going positive relationship with the client while maintaining an open line of communication with upper management down-line through site specific project staff
o Negotiate multiple projects in a non-competitive situation for a variety of clientele from multi-story buildings at multiple locations, government clients and continuing conversion of 1960’s indoor mall into a successful hybrid retail and mixed education/healthcare facility
o Implement company operating principles and quality assurance while providing first class service to the customers
Project Manager
2008 – 2009 Alutiiq Global Solutions, AK -
Military Focused Native Alaskan Indian Minority Contractor
Key Accomplishments:
Twice Recipient of the Corp’s Of Engineers District “Essayon” Safety Award for Zero Accidents
Commendation for Environmental Awareness by the Corp’s of Engineers and Resident Engineer
o Ensure project compliance with program policies and procedures, and in accordance with local, state and federal regulations and in conformance with applicable US Government laws and policies while maintaining Environmental, Air Quality, Health and Safety standards
o Direct all phases of the projects management including due diligence, schedule and budget development, planning and design, Schedule of Values, procurement, cost control, owner change management, value engineering, performance and payment bonds, sub-guard, owner billing, vendor invoicing, owner contract through project close out and owner acceptance
o Update standard company reports on the progress of the work and project schedule, expenditures and budgetary forecasting, ensure the compliance with company quality standards and safety procedures
Project Manager/Estimator
2001 – 2008 Alexandher Building Company, CO –
Full Service General Contractor
o Coordinate and monitor the design teams and the project activities to assure that projects are completed within prescribed schedules and budgets
o Evaluate performance requirements and delivery schedules, control project progress with short interval schedules, leads weekly subcontractor meetings and provide project status reporting to upper management
o Identify quality issues and their corrective measures, check schedule and budget constraints, and manage project completion, testing, facilities training, punch-list, and project turnover
General Superintendent
1990 – 1992 Hensel Phelps Construction Co., CO. –
Major International General Contractor
o Control and schedule material, tool, and equipment deliveries, maintain project requisition and inventory logs, compile and order material, perform material, fixture and equipment take-offs
o Organize a quality workforce, provide daily productivity and labor cost tracking logs and timecards, track RFI’s and Addendum’s, maintain a current “As-Built ” design record set
o Enforce the Company safety policies through weekly safety meetings, regular inspections and the application of OSHA Safety standards & procedures
Superintendent
1985 – 1990 H.E. Whitlock Construction Co., CO. –
Full Service General Contractor
o Oversee the scheduling, coordination, and supervision of all project staff and vendors
o Monitor quality assurance and trade workmanship, specification conformance to codes and standards
o Identify quality issues and their corrective measures, check schedule and budget constraints, manage project completion, testing, facilities training, punch-list, and project turnover
Other Experience
Project Manager/Estimator
1998 – 2001 BAAB Steel, Inc., CO. –
o Obtained extensive structural design experience applicable to core and shell construction
Estimator/Project Manager
1992 – 1998 A1 Crane Service and Steel Erection Inc., CO. –
o Operational skills in heavy rigging and equipment applicable to core and shell construction
Asst. Superintendent
1980 – 1985 Kraemer Brothers Construction Co., WI. –
Foreman/Asst. Superintendent
1977 – 1980 Friede Brothers Construction Co., WI. –
Project List
FAA $425,000 Aviation/TI Pueblo Memorial Airport
USACOE $990,000 Government/Renovation ADAL Mission Support, Peterson AFB Colorado Springs
NASA $1,400,000 Manufacturing/Ground-up McDonald Douglass Phase 2 thru 4 Pueblo
EPA $275,000 Waste Water/Ground-up Fountain Aerator Improvements Fountain
USAAFA $325,000 Aviation/Renovation USAAFA – Hanger door improvements Colorado Springs
FAA $325,000 Aviation/Renovation Colorado Springs Airport Colorado Springs
USAAFA $450,000 School/Renovation USAAFA, Child Development Center Colorado Springs
USACOE $700,000 Government/Renovation Peterson AFB Parachute Drying Tower Colorado Springs
USAF $700,000 Government/Renovation Shriever AFB Dining Hall Colorado Springs
EPA $750,000 Waste Water/Ground-up Pueblo Waste Water Treatment Pueblo
USACOE $5,600,000 Government/Ground-up US Army 10th SFG Battalion HQ Ft Carson
USAF $19,500 Government/Renovation 344th Squadron Electrical Upgrades Lackland AFB
Port Authority of San Antonio $1,500,000 Government/TI RFQ for IDIQ Services (6 year contract) Port Authority of San Antonio
FAA $13,000,000 Aviation/Ground-up Dane County Airport Madison
EPA $475,000 Waste Water/Ground-up Aerator Tank Containment Hawarden
USAF $2,750,000 Government/Ground-up B1 Bomber Hangers Wichita
Port Authority of San Antonio $1,775 Government/TI Conference Room Pocket Door Repair Port Authority of San Antonio
Port Authority of San Antonio $19,750 Government/TI Port Authority Bldg 1604 Guard shack Port Authority of San Antonio
Port Authority of San Antonio $39,500 Government/TI Port Authority Bldg 1610 Remodel Port Authority of San Antonio
Port Authority of San Antonio $165,700 Government/TI BE Aerospace Port Authority of San Antonio
Veterans Administration $945,000 Government/TI Veterans Administration Clinics Balcones Heights
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