D2012 Palen Resume

Denise Palen

PO Box **** La Pine, OR ***** 541-***-**** ******.*****@*****.***

Objective

A position allowing for demonstrated organization, communication, and project management skills proven by successful hands-on experience and educated knowledge base.

Profile

Personable business professional that is motivated and energetic. Talent for quickly mastering technology while implementing troubleshooting methodologies. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to the development and generation of matrix data for continuous improvement. Demonstrated history of producing accurate, timely reports meeting stringent management guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Manage Multiple Priorities

Problem Solving Computer Savvy

Lean Orientated

Scheduling

Quality Driven Analytical Data Analysis

Technical Literacy

Operations Organization

Professional Presentations

Professional Experience

COMMUNICATION: QUALITY/DOCUMENTATION/TRAINING

Develop, maintain, and audit standard operating procedures (SOP) in all production and warehouse areas.

o Management of document control and nomenclature for manufacturing (Mfg.) in ISO format

o Utilized ANSI industry standards and Mil specifications

Create and implement all training material for Mfg. technicians in the production and warehouse area.

o New process methodologies – SOP revisions – Clarify database instruction

o Lean, 5S, and Kaizen principals

Maintenance of key performance indicators and service level agreement for the Yahoo contract.

Chaired the Product Improvement Team (PIT) for the ASL, Sapphire D10, and Kalos product lines.

Assigned to specific projects on the Mfg. floor which included working in teams with production scheduling, corporate quality, component evaluation, and manufacturing engineering.

Make initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, and urgency to dispatch the appropriate personnel and equipment.

Generate monthly statistical reports of call volume matrix for management.

Tutored in computer and software applications, EET curriculum for the AAS degree, and worked with instructors as a laboratory assistant.

TECHNOLOGY/PRODUCT IMPROVMENT/PROBLEM SOLVING

Manage the integration of server cabinets on a production floor which includes upgrading servers and handling sensitive components for an internet service provider (ISP).

Implement quality standards at different stages of build to ensure zero defects as a goal.

Develop a working relationship with inner-department customers and vendors to ensure continuous improvement of scheduled material for assembly and system builds.

Troubleshoot and provide instruction to the assembly team on production issues that arise

o Ensure receipt of material for correct configuration

o Analyze and isolate equipment and cable problems for successful final test process.

o Test electrical systems and continuity of circuits in electrical wiring and equipment using testing devices such as ohmmeters and voltmeters to ensure compatibility and safety of system.

Built, operated, and maintained the Vista/Duo and Quartet/Octet product line which required an in-depth knowledge of semiconductor tester architecture, including the functionality and system operating parameters.

Performed troubleshooting, repair, and test techniques at component level with fine pitch surface mount devices on a test bench for the Vista/Duo and Quartet/Octet product line.

Preformed computer system assembly troubleshooting and component upgrade of hardware, including software installation and upgrades.

DETAIL MASTERY & ORGANIZATION

Generate an in-depth knowledge of internal infrastructure systems with little training necessary.

o Proficient in Windows and Office products

o Firm understanding of BOM’s, ECO’s, ISO, and ESD

Encouragement of company training and education programs for employees

o Work 1 on 1 to streamline individual strengths

o Provide strong team-work environment

o Inspire the development of quality improvement teams

o On time delivery of employee status and review for management

o Facilitate conflict resolution between individuals for a positive outcome

Successful resource utilization, process improvement, operating matrix, escalating quality and cost reduction.

Assigned Clarify Super User Status and utilize the SAP MRP system in daily duties on the Mfg. floor.

Prioritize calls for 3 county Sheriff Departments and 4 city Police Departments, including retail, motor club, and insurance activity throughout the state.

Operate a state-of-the-art computer aided dispatch system and electronic communication equipment.

Maintained the LAN with a Windows NT server and workstations, including Windows 95 and 3.x computer systems with networked printers and internet stations.

Monitored and assisted in the operation of the school’s library.

Employment History

CEVA LOGISTICS – Portland, OR

Assembly Supervisor, 2/22/2008 to 12/24/2010

AZIMUTH COMMUNICATIONS – Bend, OR

Registered Apprentice – Low Voltage Electrician, 9/10/2007 to 2/15/2008

CONSOLIDATED TOWING – Bend, OR

Central Oregon Dispatch (COD), 1/10/2007 to 2/15/2008

CREDENCE SYSTEMS CORPORATION (CSC) – Hillsboro, OR

Production Quality Test Technician 4, 2/2/1998 to 8/23/2006

ITT TECHNICAL INSTITUTE – Portland, OR

Learning Resource Center Attendant, 3/14/1997 to 1/31/1998

INDEPENDENT ELECTRICAL CONTRACTORS OF OREGON – Tigard, OR

Registered Apprentice, 2/22/1994 to 2/24/1995

Education

CONCORDIA UNIVERSITY – Bend, OR

Master of Business Administration Degree, Current Student GPA: 3.58/4.0

ITT TECHNICIAL INSTITUTE – Portland, OR

Bachelor’s Degree in Automated Manufacturing Technology, 2003 GPA: 3.84/4.0

(Graduated with Honors)

ITT TECHNICIAL INSTITUTE – Portland, OR

Associate’s Degree in Electronics Engineering Technology, 1998 GPA: 3.77/4.0

(Graduated with Honors, Member of National Vocational Honor Society and Alumni Association)

PORTLAND COMMUNITY COLLEGE – Portland, OR

Skills Technology Certificate, 1994 GPA: 3.5/4.0

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