Customer Service Insurance
Resume:
LESLIE A. WILLIAMS
Seabrook, TX 77685
*************@*******.***
C A R E E R O B J E C T I V E S
To obtain a position that enables me to utilize my excellent communication and leadership skills and to make a positive difference in a team environment.
S K I LL S / Q U A L I F I C A T I O N S
Ø Willing to take on extra hours and duties as needed with ability to adapt to diverse environments.
Ø Strong communication skills with ability to work well with management and co-workers.
Ø Ability to coordinate/organize/prioritize to meet deadlines.
Ø Self motivated, strong dedication and excellent work ethic.
E D U C A T I O N / T R A I N I N G
ROCKFORD COLLEGE Rockford, Illinois
Bachelor of Science - Business Administration and Psychology 1996
Activities:
Elected Vice President of S.A.M. (Society for Advancement of Management).
Contributed on numerous team activities that developed and administered training seminars, consulted a local business and proposed an extensive Marketing and Business Plan.
Computer Skills: Word Perfect, LOTUS, D-Base, Windows, Micro Soft Word, Excel, Meditech, Lss, Mysis
H & R BLOCK Freeport, Illinois
Tax Professional Certification
H & R Block Income Tax Course Part 1 & 2
CBT-Ethical Considerations for Tax Professionals
P R O F E SS I O N A L E X P E R I E N C E
Action Physical Therapy and Houston Hand Therapy Houston, Texas
Office Manager/Patient Account Representative 1-09 to 1-11
Managed the Business Office for four physical therapy offices and one hand therapy office.
Responsible for billing and collection of all account types including Medicare Part A in a timely manner and with correct CCI edits. (Tools-PTOS, IVANS, PAYERPATH, FISS, PCP PRINT)
Obtaining accurate reimbursement of all charges generated from patient treatment, as permissible by contract or law.
Ensure all business office policies and procedures are followed in accordance with the U.S. Physical Policy and Procedure manual.
Responsible for submitting all completed daily/weekly/monthly reposts accurately and in accordance with deadlines for submission.
Ensure deposits and money transfers are made daily.
Assist with hiring, training and cross training of all Business Office personnel.
Ensure that the clinics are staffed for the office for all hours of operation. Processed personnel action forms and complete performance appraisals.
Maintain and ensure proper retention of all correspondence and administrative files managed departmental/in-service meetings. Ensure positive public relations when dealing with patients, referral sources, payers, and fellow employees.
LESLIE WILLIAMS
22401 N. Repsdorph Rd #701
Seabrook, TX 77685
*************@*******.***
P R O F E SS I O N A L E X P E R I E N C E C O N T I N U E D
FHN-FREEPORT REGIONAL HEALTHCARE FOUNDATION Freeport, Illinois
Patient Account Representative II-Client/Employer Billing 10/2007 – 10/2008
Responsible for all client/employer billing for physician and hospital for the entire network.
Accounts receivable, post payments and reconciled receipt batches-which included posting workman’s compensation.
Printed, mailed and maintained over 200 client physician statements and over 100 client hospital statements.
Billed all Part A Medicare patients charges to nursing homes by means of Excel spreadsheets.
Made new encounters and episodes for charge corrections.
Helped with corrections/coding logs, adjustments.
Helped customer service department with patient calls/patient concerns, file insurance claims, reviewing explanation of benefits, contacting insurance companies for claim status.
Contacted client for past due accounts.
Resolved any discrepancies within the statements.
H & R BLOCK Freeport, Illinois
Tax Professional (Seasonal Position) 12/2007 – 04/2008
Helped the client achieve their financial goals for the future.
Prepare individual tax returns for clients to ensure the most accurate return possible.
One on one customer service, listening and exceeding their expectations.
HUGHES RESOURCES (Temporary Agency) Freeport, Illinois
MET LIFE-IAT Representative-Initial Action Call Center 04/2007 – 10/2007
Helped the insured make reservations for car rentals, tow trucks, restoration companies, glass companies and body/repair shops.
Received and entered claims for customers.
Facilitated the claim process for the insured; from the first phone call to filing the claim.
Listened to customers’ concerns/problems with courtesy, patience, empathy.
FHN-FREEPORT REGIONAL HEALTHCARE FOUNDATION
Patient Account Representative I
Helped reduce workman’s compensation outstanding balance from 176,000 to 27,000.
Sent letters, explanations of benefits, and claims to insurance and/or employers.
Followed up on documentation sent with the insurance companies and/or employer.
References available upon request
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