Program Director, Quality assurance/Quality control

ALVINE LAURE KENTSA SIAKA

PO Box *****. Minneapolis, MN 55408

**************@*****.**

612-***-****

PROFILE

Experienced program director with leadership skills and a dynamic record of delivering viable solutions to complex problems

SUMMARY OF QUALIFICATIONS

 Expert in quality assurance including program implementation, data collection and analysis

 9 + years as public speaker for state symposium, community events on topic related to health disparities

 Experience in writing companies policies, collaboration policies, resulting in embracing collaboration among Communities based organization, clinics, and State departments.

 Expert in balancing all stage of program development including: community education, cultural sensitivity, and correspondence logistic

Key skills areas

 Program evaluation  Policies implementation  Strategic Planning  Quality Control

 Decision making  Leadership and development  Report Analysis  Diversity Plan

CAREER ACHIEVEMENTS

PROGRAM ADMINISTRATION

 Planned, implemented, and provided oversight to ensure contracted services comply with applicable policies and procedures, laws, rules and regulations

 Collected data and prepared activity reports for MDH and Center for Diseases Control and prevention (CDC), utilizing software programs for statistical analysis and reporting

 Skillfully managed the cultivation of partnerships and relationships with State, Federal entities, Hospitals, Churches, and Community partners resulting in increasing collaboration

 Assisted in educating new staff and volunteers to the organization’s Quality Improvement (QI) process

 Contributed in the production of agency standard policies and procedures for getting things done which increase proficiency and consistency in the services provided to customers

QUALITY CONTROL (QC)

 Monitored internal QI efforts to ensure compliance with internal, State and Federal QI standards.

 Provided routine and consistent data collection checks resulting in completeness of data collection, decrease in data omission or other errors

 Identified, addressed errors and omissions; and documented all QC activities

 Evaluated data variances to identify quality improvement opportunities and risk management issues

QUALITY ASSURANCE

 Reviewed procedures conducted by outreach specialist and outreach workers to ensure that data quality objectives are met

 Ensured that the outcomes represents the best possible estimates of data collected

 Supported the effectiveness of the QC program

MARKETING MANAGEMENT

 Collect and analyze data to identify patterns of care, resource utilization or other areas where process improvement actions can positively impact quality of care, cost, and resource utilization

 Measured, managed and analyzed marketing performance to maximize the effectiveness and optimize the return of investment of marketing

 Worked with the executive team, staff and external business to determine programs future direction

 Planned, designed, implemented, modified programs and work plans to improve the organization performance and competitive position.

COMMUNICATION

 Publicized the activities of the organization, its programs and goals.

 Established sound working relationships and cooperative arrangements with community groups, clinics, and Community Based Organizations

 Act as liaison with community groups, churches, schools, and other health professionals.

PROFESSIONAL EXPERIENCE

Program Director November 2005 - Present

African Health Action Corporation (AHA) Minneapolis, MN

On call Health Unit Coordinator September 2001- December 2008

Abbott Northwestern (ANW) Hospital, Minneapolis, MN

Physician & Assistant Clinical Manager January 1998 - July 2000

Bethesda Hospital Cotonou, Benin

EDUCATION AND TRAINING

MASTER DEGREE in Public and Nonprofit Administration

Metropolitan State University Saint Paul, MN

DOCTORATE DEGREE IN MEDICINE

Faculty of Medical Science of Cotonou Benin, W. Africa

SPECIALIZED TRAINING/PROFESSIONAL DEVELOPMENT

 Institute of HIV Prevention Leadership ( CDC/ASPH) Atlanta, GA

Minnesota State representative (2008 scholar)

TECHNICAL KNOWLEDGE

 Microsoft Office Suite: Word, Excel, Power Point, Access, Publisher; Windows 95/98/XP/Vista; Peachtree; Excellian

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