Administrative Assistant Customer Service

Lisa Damico

Contact Information

Tel: 815-***-****

E-mail: *********@*****.***

Address

*** ****** *****, *****, ** 60135

Objective

Seeking to secure an Administrative Assistant position, offering extensive experience, working in a fast-paced environment, demanding strong organizational, technical and interpersonal skills.

Availability 2 weeks from offer date

Key Skills

Proficient in Microsoft Suite, includes, Word, Excel, PowerPoint, Visio, Outlook, Lotus Notes, Adobe Acrobat, Internet, PageMaker, Photoshop, Publisher, Project, Snag-It, E-time, Datatel, Ariba, Fax Machines, Scanning Devices, Mail Merge and OrgPlus.

Education

1/2010 to 5/2010 Kishwaukee Community College State License, Basic Nurse

Assistant

1998 to 2008 Directions Training Various Certificates in

Access,PowerPoint and Office

2007

2003 to 2005 CompUSA Computer Training Various Certificates in

Microsoft

6/1995 American Management Association Certificate in Records

Management

8/1994 William Rainey Harper College Certificate in Physiology and

PageMaker

Professional Experience

Kishwaukee Community College, Malta, IL Part-time

IT Administrative Assistant September ‘09 to April ’11

Provided executive-level administrative support to the Vice President

and Director of Information Technology services and twenty direct reports with

a demonstrated ability to improvise, improve procedures and meet demanding

deadlines.

Organized the details of special events, travel arrangements, agendas and

itineraries.

Coordinated and maintained weekly attendance and annual vacation

records on 20 departmental employees.

Planned and coordinated business luncheons and develop presentations for related

on-site and off-site meetings.

Received and coded incoming invoices for payment.

ADP Dealer Services, Hoffman Estates, IL September ’06 to January ‘09

Finance Administrative Assistant

Provided executive-level administrative support to the Division and Vice

Presidents of Finance and a team of 40 employees.

Played a vital role in planning and coordinating all special events, roll call

meetings, town hall meetings and quarterly financial meetings.

Processed monthly expense reports reflecting supporting documents and budget

code indexes.

Collaborated with departmental supervisors on updates to my schedule for the

upcoming weeks.

Significantly reduced time required to prepare and distribute quarterly

financial reports by initiating electronic reporting procedures and negotiated

annual, quarterly meetings to keep within budget.

e-Commerce Administrative Assistant October ’04 to September ‘06

Installed network appliances such as a printers or routers.

Provided executive level administrative support to the Vice President of ASP,

(Application Service Provider).

Conducted an in depth business development research and compiled results for

review by the proposal team.

Prepared and expedited all expense and training reports.

National Account Sales, Administrative Assistant October ’97 to October ‘04

Provided high-level administrative support to the Division Vice President of

National Accounts Team with more than $5 million in annual revenue.

Planned and coordinated the National Account Roll Call meetings.

Compiled and analyzed data from monthly reports to prepare Vice Presidents

presentation for the Executive Level Management Team.

Responsible for all departmental hardware and software purchases.

Maintained and updated the National Account Sales database for the Account

Management team.

Organized the details of special events, travel arrangements, corporate agendas

and itineraries.

TRW Credit Bureau, Schaumburg, IL October ’89 to October ‘97

Administrative Assistant / Customer Service

Provided day-to-day administrative duties along with covering the switchboard.

Played a leading role in training and implemented a new filing system.

Handled in-coming calls from clients and business, included welcoming guest and

clients.

Handled direct business relations and distribution of company literature to

stimulate client interest and sales leads.

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