Customer Service Manager
Resume:
Name Andreas Panagiotou
E-mail address ************@***.***
Home phone No 0030 210-***-****
Cell phone No 0030 694-***-****
Location Athens Greece
Willing to relocate to Toronto, Canada
Availability Between one and three months
Overview:
I haves been working within the Greek Corporate Pension Industry for many years, working in two major multinational Insurance Companies. I have been engaged in many products (DB, DC, Hybrids, OPFs), aspects and perspectives of the Pension Business, including policy design, installation and administration, actuarial studies, investments, IT systems, legal and accounting issues, client relations, sales, business development, distribution channels, strategy, management, etc.. Additional experience is found in the areas of consulting, plans benchmarking and plans mergers under A&M processes. I have also offered peripheral services for Corporate Pensions development in Central and Eastern Europe (Poland, Hungary, Czech Republic and Slovakia). There is vast experience in establishing and retaining strong relationships with multinational corporate clients, actuarial companies, brokers and agents, and in understanding and fulfilling their needs. I have also been engaged extensively in the development and management of the first OPF established by an Insurance Company in Greece. I am a Member of the Private Insurance, Social Security and Labour Issues Committee of the Greek - American Chamber of Commerce.
Achievements:
• Formation and management of the Interamerican Employees Occupational Pension Fund which includes the OPF’s Statute, the Administration/Accounting operational framework, IT Systems support, etc. This OPF is the first one in Greece for the employees of a company of the private sector.
• Design, management and implementation of the project of replacement of the old guaranteed investment returns with new, lower and more flexible (successful re-negotiation with 65 clients of Interamerican).
• Development of new products for Interamerican, as well as, redesign of all basic sales tools (proposal, contract, presentations and booklet templates), introduction of pricing model and new methods of pricing, redesign of commissions structure, new templates of annual information to the clients, introduction of new templates for actuarial studies, empowerment of the Division with young and experienced executives, etc. In addition, actual involvement in sales with significant results, redesign of administration, sales and reporting procedures and business analysis for the IT needs of the line.
• Significant participation in the growth of the Group Pension Plans Portfolio of ALICO AIG and the establishment of ALICO as the market leader with market share of approximately 54%.
• Participation in the development of the Central and Eastern Europe Region of Alico AIG in the area of Corporate Pension Business.
• World golden winner of GMD Masters Awards of AIG for significantly high top and bottom line results (2003, 2004 and 2006).
• Design, management and implementation of the project of replacement of the old guaranteed investment returns with new, lower and more flexible (successful re-negotiation with 105 clients).
• Design of three investment products exclusively for ALICO’s Group Pension Plans.
• Development of two systems for the administration of Group Pension Plans (1994 and 2004) for the Greek ALICO operation and the countries of the Region of Central and Eastern Europe of AIG.
• Development of a Customer Service System for ALICO’s Group Pension line of business.
• Participation in ALICO’s team for the projects of 2000 and the currency replacement (euro).
• Five times winner for the ten best employees of ALICO award (13 times nominee).
Attributes:
• Results oriented in terms of top and bottom line.
• Highly organizing professional,
• Very decisive in solving problems,
• Very good team player,
• Excellent relationships with internal and external clients.
• Sets up an example for the others through behavior.
• Enjoy learning new things and being exposed into new working experiences.
• Honest, straightforward and easy going person.
Aspirations:
Following a corporate pensions career of approximately 25 years in the Greek and Central and Eastern Europe’s insurance market, I would be delighted to expand my professiona; horizons in new working aspects and geographical areas.
Education
1986 York University, Canada, BA Economics
Professional Qualifications
1997 Life Management Institute (based in USA, studies in Greece): Diploma - Customer Service, F.L.M.I. A.I.A.
1990 Life Management Institute (based in USA, studies in Greece): Diploma - Life Insurance
CPD
Continuing Profession.l Development
Seminars attended: Negotiation Skills; Presentation Skills; Team Building; Performance Appraisal; Delegation; Coaching; Communication; Leadership; Finance for Non-Financial Managers; Interviewing; Solvency II; SOX .
Computer Systems General : Word, Excel, PowerPoint, SAS, Lotus 123, DBase
Pensions: Pension Systems developed internally by Insurance Companies in Greece.
Employer Interamerican (Achmea)
Position Manager of Interamerican Occupational Pension Fund
Dates October 2010 - present
Responsibilities
• Development, installation and Management of the Occupational Pension Fund of Interamerican’s Employees
Position Group Pensions Manager
Dates October 2006 - present
Responsibilities
• New Business Development.
• Top and bottom line responsibility.
• Management of Human Resources.
• Product and Systems development.
• Design and implementation of special projects.
• Budgeting.
Employer Alico AIG
Dates October 1988 – September 2006
Position Group Pensions, Life, Medical and Credit Life Manager
Dates July 2006 – September 2006
Responsibilities
• Top and bottom line responsibility.
• Operations Management.
• Product and Systems development.
• Design and implementation of special projects.
• Budgeting.
Position Group Pensions Manager
Dates January 2001 – July 2006
Responsibilities
• New Business Development.
• Top and bottom line responsibility.
• Management of Human Resources.
• Product and Systems development.
• Design and implementation of special projects.
• Budgeting.
Position Deputy Group Pensions Manager
Dates October 1999 – December 2000
Responsibilities
• Budgeting.
• Management of Human Resources.
• Management of Policies Administration.
• Systems and controls.
• Product and Systems Development.
• Sales support.
Position Group Pensions Supervisor
Dates October 1993 – October 1999
Responsibilities
• Management of Policies Administration.
• Budgeting.
• Development of Human Resources.
• Systems Development and Implementation.
• Reporting.
• Regional Duties.
• Product, systems and procedures development in the Region of Central and Eastern Europe.
Position Group Pensions Administrator
Dates October 1988 – October 1993
Responsibilities
• Policies administration.
• Policies issue.
• Customer service.
• Reporting.
• Sales support.
• Financial and Actuarial studies.
Reason for leaving After 18 successful years in Alico AIG Greece I was feeling that I could not expect any career progress, due to the structure of the company. At the same time I had an excellent offer and perspective from Interamerican.
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