Customer Service Manager
Resume:
Mark Siciliano
*** **** ******, ***** ******, IL 60188
************@*****.***
Profile:
Hard working and determined with considerable experience in trucking, warehousing (domestic & international), and International Export Customer Service. Efficient multitasking and a great addition to any team.
February 2011 – June 2011
CaroTrans International
FCL Export Documentation/Customer Service
• Gather new shipment files from export department and file according to sail dates.
• Pull files 1 week prior to sailing date and contact shippers/warehouse for shippers instructions.
• Regarding locations to/from, commodity, piece count, weight, and any other special instructions the shipment may require.
• Upon receipt of shipper’s instructions input all data into CaroTrans system and create digital file with all required information along with AES filling manually obtained.
• Send final in-house bill of lading to designated steamship lines by predetermined cut off dates to ensure cargo sails on the intended vessel and there are no transit delays.
• If the shipment requires provide all hazardous declaration along with certificate of origin to steamship line once manually created.
• Pull files for all shipments by sailing dates, contact each steamship line to verify the intended vessel sailed as schedule. Once confirmed on board contact shipper/warehouse and advise the cargo has sailed and advise current available ETA to destination port as advised by the carrier.
• Contact overseas agents (per shipment destination) and advise cargo has sailed and any other special instructions they may need to ensure a timely pick up from the port and delivery to the consignee.
• Upon receiving the delivery receipt from overseas agents confirm with shipper consignee has cargo and close file for billing purposes.
September 2008 – February 2011
Hanjin Shipping Company LTD.
Equipment Control /Customer Service- Export Documentation
(Offhire’s, Inventory Control, Misuse) Sept. 2008- Jun. 2009
• Monitor and balance Terminal and Norfolk Southern’s container and chassis inventories on a daily basis.
• Communicate individually with terminal and NS rail yard to avoid and surplus/shortage of equipment at the following locations: Cincinnati, Cleveland, Columbus, Louisville
• Contact OTR truckers to locate/negotiate best possible rate for empty repo of containers/chassis between designated control regions.
• Offhire containers on expired leases and ensure a timely return to leasing company to meet monthly quotas designated by overseas office
• Maintain updated vessel schedule for 6 ocean shipping lanes container 32 vessels.
• Create work orders for terminal and OTR truckers for dispatched containers
• Monitor weekly fuel surcharge percentage to ensure accurate rates and payment is made for the agreed move
(Customer Service/ Export Documentation) Jun. 2009 - Current
• Take Master Shipping instruction from customers, proofread, edit and enter into Hanjin’s internal system.
• Maintain china manifests 24 hours prior to vessel sailings. request, input, and distribute all required information for Canada’s export shipments
• Update all OBL’s according to vessel and sailing date.
• Help customers track their cargo for export shipments
• Communicate with overseas offices to ensure timely release of export cargo upon arrival to overseas ports/destinations
• Communicate with customers via email/phone to clarify discrepancies with their current OBL’s and make necessary revisions before vessel discharge.
• Send out proof copies of all OBL’s 24 hours after vessel sailings for release approval and process corrections from customers accordingly
• Confirm rates and container status prior to releasing proofed copies to customers.
• Ensure all reefer temperature settings are correct and commodity description matches per customers master
• Upload and process all Electronic Data Interchanges for my control lanes/vessels in timely manner to meet weekly/monthly goals/quotas
April 2006 - Sept. 2008
Landstar Logistics-Wheaton, IL
Logistics Coordinator
• LCL Exports, Ocean and Air Freight
• Arrange pick up between parties
• Monitor freight locations at all times
• Create bill of ladings
• Communicate daily with all parties
• Provide customer service
• Select carriers to best suit each customer
• Track and trace container in-gate, and out-gate from rail yards/terminals
October 2005 – February 2006
Freelance Handyman-Carol Stream, IL
• Paint siding
• Remove wallpaper and prep walls
• Paint interior rooms
October 2004 - October 2005
Reliable Trucking Inc.-Glendale Heights, IL
Assistant Office Manager
• Dispatch
• Assist with accounting issues
• Follow up on confirmation sheets
• Assist with payroll
April 2003-August 2004
Freight Specialties Inc.
Specialty Mover
• Ride along with drivers to pickups and delivers
• Call contacts for deliveries
• Collect pick-up orders
• Load and Unload trucks
• Fill out bill of landings
• Calling POD’s
• Acquire Signatures on all deliveries
Professional References
U.S. Motor Recycling
Alison Chan – T: 773-***-****
Totall Metal Recycling
Miranda Stewart – T: 618-***-****
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