Energized and Excited Self-Managing Business Professional

Larry G. Barwick, Jr.

**** ****** ******* ***** - ***** Augustine, FL 32092

*****.*******.**@*****.*** - 813-***-****

Objective: Excel in a position that leverages extensive professional knowledge, skills, and experience to create change,motivate growth, and deliver quantitative results

Work Experience:

Member Training Specialist III

PSCU-FS' Credit Line of Business

August 2009 to April 2011

• Facilitate approximately one-hundred different courses ranging from four to forty hours in length to support

PSCU-FS' Credit Line of Business (LOB) via web, classroom, recorded session, and phone delivery channels,

including up to 75% travel

• Provide Subject Matter Expert (SME) guidance to Instructional Design & Development team for creation,

update, and sunset of courses

• Maintain positive relationships with seventy-five assigned credit union member-owners to insure all training and developmental needs are met relative to the PSCU-FS/client relationship

• Singularly responsible for structure, development, and roll-out of Adobe Connect platform including internal

user training, development & provision of new tools, tips, and best practices for web training through the software

• Assigned full-time to instructional design, development, and facilitation via web, recorded session, and classroom of the Consumer Regulations Series (2009 Credit Card Accountability, Responsibility, and

Disclosure Act) training initiative

Manager, Information Solutions Product Management

PSCU Financial Services - Saint Petersburg, FL

January 2007 to August 2009

• Oversee operational support, revenue planning & forecasting, marketing, and functional

development/enhancement of fifteen technology/web based products for credit union credit cards

representing approximately 3.5 million in total revenue

• Execute all facets of staff management for four to six full-time Product Analysts and intermittent temporary

support staff while holding Corporate Sponsor role for two to three company-wide project teams

• Conduct market & competitive research to define product enhancements and new product development

goals including responsibility for Concept Initiation Requests, Impact Analysis, and Business Propositions

• Develop functional requirements, technical specifications, product documentation, and training materials for clients and client's customers

• Act as Subject Matter Expert and consultant for conventions, meetings, client presentations, and sales team

support, including up to 50% travel

Supervisor, Member Services

PSCU Financial Services - Saint Petersburg, FL

September 2004 to January 2007

• Execute all facets of staff management for up to fourteen Member Services Representatives responsible for providing operational support and program management services to clients

• Developed and implemented statistical monitoring and performance standards for department relative to inquiry resolution timeframes, phone availability, etc.

• Lead on revising and re-launch of departmental Electronic Performance Support System (online help)

• Conduct and/or assist staff with in-depth research of credit card processing issues, entire card program

migrations, oversee all plastic design and ordering, along with all other areas of credit card program

management and support

Supervisor, Contact Center

PSCU Financial Services - Saint Petersburg, FL

August 2002 to January 2004

• Execute all facets of staff management including statistical performance coaching relative to average

handle time, not ready (post-call wrap-up), make busy (availability), error rates, quality assurance

monitoring, etc. for up to twenty-five Contact Center Representatives responsible for providing inbound

customer service for credit/debit cards, online bill pay service, technical support, and escalated call needs

• Hire, manage, and close out temporary representative teams based on project needs within center including

hiring of all temporary staff, development of procedures and staff training, management and monitoring, and reporting of performance of both team and progress toward project objectives

Additional positions with PSCU Financial Services include Assistant Supervisor- Contact Center, Escalation Desk

Representative, Online Bill Pay Support Representative, and Credit/Debit Card Customer Service Representative.

Details available upon request

Education

Endorsed Diploma

Brunswick High School - Brunswick, GA

1996

*Some College combined with extensive professional development achievements

Skills

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• Extensive experience creating concrete processes and procedures along with determining training delivery channel and required documentation • Proven leader with managerial courage to make tough decisions while communicating to both internal and external clients with poise and precision

• Solid dedication to both personal, peer, and employee development relative to increasing performance and achieving corporate goals, guided by core values, corporate mission, and current managerial tools

• Excels in serving as a resource for consultation on organizational decisions, impact analysis both internally and externally, issue management and communication

• Effective application of knowledge, presentation skills, and client centric approach for presentation to existing and potential clients • Proficient in all Microsoft software, Salesforce.com, Kronos, Symposium, Adobe software, etc

• Analytically driven to produce precise achievement of detailed goals and financial requirements

• Passion for current technology, management theory, and any other newly developing tools for both personal success and team/organizational success

ORGANIZATIONAL ASSOCIATIONS

American Marketing Association (AMA) American Management Association (AMA)

American Society of Training and Development (ASTD) Equality Florida

Human Rights Campaign

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