Accounts Receivable Professional

Operations Management • Strategic Planning • Account Management • Administrative Support • Financial Reconciliation • Billing & Collections • Project Development • Team Leadership & Training •

Career Profile

• Highly qualified, results-driven professional seeking a position where professional experience will be further developed and utilized.

• Disciplined with proven ability to manage multiple assignments efficiently while under extreme pressure and strict deadlines.

• Strong leader and team player; possess well-honed interpersonal skills and the ability to motivate and direct others.

Professional Experience

MSC Group, Inc., Jacksonville, FL 10/ 2001 – 12/2010

$400MM Specialized Worker’s Compensation medical supply company

Manager, Financial Operations/Accounts Receivable (2008 – 2010)

• Managed a collections ancillary portfolio of over $40MM with nine direct reports.

• Analyzed collection data in order to maximize collections strategies and identify customer trends.

• Worked closely with Executive-level management across departments on strategic projects and policy initiatives.

• Developed and implemented strategies for twelve customers resulting in a 25-33% reduction in debts greater than one year old.

• Reconfigured team roles and responsibilities to maximize collections capabilities and success.

• Responsible for ensuring the timely reconciliation and application of all chargeback items, refund requests, adjustments and receivables

• Designed, implemented and monitored performance metrics.

• Worked consistently with clients and Sales force to resolve issues and improve client relationships.

Supervisor, Financial Operations/Accounts Receivable (2005 – 2008)

• Managed $100MM pharmacy and ancillary portfolio (pharmacy business divested in 2008).

• Produced and analyzed customer specific reporting.

• Played instrumental role in upgrading personnel and enhancing organizational design.

• Counseled 33 direct reports on human resource and performance related issues.

• Collaborated to create A/R best practice procedures and standardized corporate documents.

• Played a vital role in technological upgrades across departments and functions.

Team Leader, Financial Operations/Accounts Receivable (2001 – 2005)

• Coached and supervised eleven team members to increase effectiveness and build analytical skills.

• Monitored team member output to ensure accuracy of appeals.

• Served as sole A/R contact responsible for testing and implementation during database conversion.

• Created a goal structure to reward individual and group performance.

• Developed training material and directed new-hire training.

A/R Recovery Specialist, Accounts Receivable (2001 – 2001)

• Performed day-to–day portfolio maintenance including posting deposits to appropriate billings.

• Demonstrated effectiveness through a 40% reduction in A/R previously classified as bad debt.

• Developed collections strategies which were later implemented department wide.

• Reviewed billed items and billing codes (CPT/HCPC/NDC/ICD-9) to ensure billing accuracy.

• Built solid relationships with adjusters by being responsive to the needs of each individual.

First Page of Jacksonville, Inc., Jacksonville, FL 1995 – 2001

Owner/Operator

• Invested in the company as a majority owner as part of a venture opportunity.

• Developed sales and marketing strategies based on trends in the telecommunications market.

• Increased customer base by over 400% in the first two quarters.

• Improved overall internal operations and sold the company for a considerable profit.

Education

Florida State College, Jacksonville, Florida 2008 – Present

Associate Applied Science, Accounting

Proficiencies and Skills

• Microsoft Office (Excel, Access, Word, Publisher, PowerPoint, and Outlook)

• Microsoft SharePoint

• Oracle E-Business Suite R12.1.3

• Adobe 9 Professional

• HCPC/CPT/ICD-9 Coding

• Health Logic

• Bank of America Lockbox

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