Customer Service Project Manager

Sheila Mailhot

**** ******** *****

Vallejo, CA *4592

408-***-**** s1iwto@r.postjobfree.com

SUMMARY OF QUALIFICATION:

•Bachelor of Science in Information Technology, University of San Francisco, San Francisco, CA 2003

•Senior Customer Service professional who demonstrates strong leadership, tight focus on customers

•Excellence in interdepartmental teamwork and the implementation of common objectives.

Recognition:

•Samsung SSI Team Excellence Award 2007

•HP PC Business “Quarterly Value Awards” - 2002

•HP Award for the successful migration of legacy system to the new platform - 2001

•HP Customer Service “Buck Award” excellent service and support award from HP Sales Representative - 2000 and 2002

PROFESSIONAL EXPERIENCE:

ARM INC. Sunnyvale, CA 2008 – 2009

Data Services Specialist

Responsible for logistics of Web delivery of ARM technology to customers.

Owned data standards (e.g. part numbering) and maintained high quality information management in the business systems.

Worked closely with legal, licensing, product management and sales groups to facilitate commercial operations.

Professionally answered incoming calls, understood the customer’s needs, and their environment, to improve customer satisfaction at service support level.

SANDISK CORPORATION, MILPITAS, CA 2007 – 2008

Customer Service for Dell Worldwide

Responsible for weekly forecasting and planning, booking orders, expediting orders, resolving credit issues, hub replenishment and reconciliation.

Directed month-end closing, daily communication with Dell, SanDisk factory, supply chain and logistics to support customer.

Set up first Hubs for SanDisk at Dell, supported weekly con-calls with Dell Product Marketing team. Shipped First Article, Pilot Requirements, MOQ, new price approval, RMA, NPI & replacements in new Dell hub set up.

SAMSUNG SEMICONDUCTOR, SAN JOSE, CA 2005 - 2007

Customer Service for Apple Worldwide

Inside sales support for Samsung’s top account (Apple Inc.), book orders, RMA, expedite orders, resolve credit issues, hub reconciliation, Month end closing, daily communication with Korea to support customer.

Participated in 512M Task Force Team and assisted MARCOMM department in awarding winners.

HEWLETT PACKARD, PALO ALTO, CA 1989 - 2003

Customer Service & Project Manager

Assisted multiple vendors in meeting forecasting requirements, enabling accurate and timely delivery of PC Operation orders. .

Assisted Intel and HP product managers, fulfilling orders for processors and net servers. Successfully achieved 100% of quarterly order submission guidelines.

Expertly coordinated transfer of internal procedures and prioritized responsibilities while maintaining excellent client support.

Successfully implemented EDI systems for Ingram Micro, Tech Data, and Merisel, reaching HP target by 100%.

HEALTH CARE - WORK EXPERIENCE: Alta Bates Summit Medical Center, Berkeley, CA (Data Processing), St. Francis Pavilion, Daly City, CA (HR and Medical Records), O’Connor, Hospital, San Jose, CA (OB/GYN Clinic and Medical Records), Staff Builders, San Francisco, CA –( CAN),,Piner’s Convalescent Hospital, Napa, CA (CNA and Dietary Department).

VOLUNTEER EXPERIENCE

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