THOMPSON

**** *** ***. *. 612-***-****

Minneapolis, MN *5409 *******@*******.***

Jessica Thompson

Objective

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Qualifications

Familiar with several computer software including Windows 95, Windows 2000, MS Word and Excel. Ability to type 45 wpm. Very detail-oriented & self motivated. Thorough knowledge of all office equipment including fax machines, photocopiers and multi-line telephone system. Demonstrated skill in working independently or with a group. Strong skilled in time management, prioritizing tasks & meeting deadlines. Also able to work under pressure and be consistent in following procedures.

Professional

Experience

3/2008-9/2008 Administrative Assistant, U.S. Bank (Kelly Services)

Processed Lost Bond correspondence. Responsible for all incoming faxes and placed them on an Excel Spreadsheet. Maintained files, ensured documentation was in order, reviewing documentation for others. Was responsible for identifying replacement and reporting of lost bonds. Initially a lot of research/data entry to regulatory agencies.

1/2008-3/2008 Clerical, ACS Spherion

Filing, light typing and other office activities.

1/2006-1/2007 Data Processor, Marquette Financial Processed invoices from Trucking Companies as well as indexing invoices that were

scanned into the computer system. Also worked on Excel spreadsheet for Data

Entry Groupings.

1/2005-12/2005 Data Entry Operator, Insurance Overload Staffing Processed Dental and Medical records for CBSA also processed claims for Cigna

Behavioral Health

1/2003-1/2005 Claims Examiner, Express Scripts Inc Adjudicate Government, State Agency, and Member submitted claims. Verified member claim forms, member's eligibility and pharmacy information is complete and accurate, updating system information as needed.

Process claims according to client specific guidelines while identifying claims requiring exception handling.

EDUCATION 1996 Diploma, Roosevelt High School

2001 Diploma, McConnell School of Travel

References upon request

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