Sales Customer Service
Resume:
Larry Dean Smith
Mansfield, Texas 76063
817-***-**** (cell) 817-***-**** (home)
********@****.***
http://www.linkedin.com/in/larrydeansmith
Objective
To align myself with a progressive and stable company that will give me the opportunity to utilize my years of leadership, skills, and experience in the HVAC industry for the gain and growth of that company’s business.
Professional Experience
Jan 2010 – Current STAR AC Supply , Dallas, Texas
HVAC Sales Manager- HVAC representative accountable for making sales calls. Assist with promotions, advertisements and conduct, product, technical & sales training for employees and customers. Provide equipment sales. Responsible for meeting quotas, customer service, develop and execute after-market sales strategies. Conduct product, technical and sales training for customers. Work daily with counter personnel to develop parts and supplies business, achieving growth each year (currently working in the Dallas metro and surrounding areas).
July 2008 – October 2009 Morrison Supply Company, Fort Worth, Texas
HVAC Sales Manager- HVAC representative accountable for making sales calls in conjunction with branch sales staff. Assist with promotions, advertisements and conduct, product, technical & sales training for employees and customers. Provide equipment sales. Responsible for meeting quotas, customer service and helping branch locations develop and execute after-market sales strategies. Conduct product, technical and sales training for customers. Work daily with managers and counter personnel to develop parts and supplies business, achieving growth each year (currently working in the Dallas metro and surrounding areas).
March 1998 – June 2008 Carrier Corporation, (a UTC subsidiary)
Southwest Sales Manager - FAST HVACR Parts, September 2002 – June 2008, HVAC manufacturer’s representative accountable for making sales calls in a territory covering eight states (Alabama to New Mexico) with a total of 36 distributors ( 200 + locations). Assist distributors with promotions, advertisements. Conduct product, technical and sales training for employees and customers. Key planner and organizer of regional distribution technical/product training events. Provided support on equipment sales (International Comfort Products). Responsible for meeting quotas, customer service and helping distributors develop and execute after-market sales strategies. Work daily with distributor principals, managers and counter personnel to develop parts and supplies business, achieving double digit growth each year. Exceeded territorial sales and gross profit targets. My position was eliminated due to corporate restructure.
Central US Sales Manager – TOTALINE, April 2001 – September 2002, Manufacturer representative responsible for making sales calls in a territory covering six states (6 distributors). Additionally, assisted distributors with promotions, advertisements and maintaining training programs. Conduct product, technical and sales training for employees and customers. Responsible for meeting quotas, customer service and helping distributors develop and execute after-market sales strategies. Provide support on equipment sales (Carrier, Bryant, Payne brands). Work daily with distributor principals, managers, counter personnel and customers to increase parts and supplies business. Assumed territory valued at $9.9 million grew business 20 % over previous year.
Midwest Sales Manager - FAST HVACR Parts, March 1998 – April 2001, HVAC manufacturer’s representative, accountable for making sales calls in a territory covering nine states with a total of 61 distributors. Additionally, assisted distributors with promotions, advertisements and maintaining training programs. Conduct product, technical and sales training for employees and customers. Provide support on equipment sales (International Comfort Products and brands). Responsible for meeting quotas, customer service and helping distributors develop after-market sales strategies. Work daily with distributor principals, managers and counter personnel to develop parts and supplies business. Assumed territory valued at 6.5 million and grew business 41%; 9.2 million.
February 1996 – March 1998 Andrews Distributing Co., Inc., Nashville, TN
Parts Store Manager- Responsible for hiring, performance management, sales, profitability and customer service. Participated in the formulation of improved inventory techniques. Conduct product, technical and sales training for employees and customers. Actively involved in special company promotions, and met regularly as a member of the TQM committee to improve company procedure and policy. Six people were under my supervision.
Outside Sales- Responsible for parts and supplies sales, calling on HVAC dealers and contractors. Sold OEM and after-market parts, commodities and HVAC supplies. Helped organize special classes and training meetings for technicians. Conduct product, technical and sales training for employees and customers. Responsible for developing base business, dealer relationships and finding new customers.
December 1987 - February 1996 Noland Company, Inc., Nashville, TN
Various positions of responsibility from warehouse to counter/inside sales to outside territory sales. Accountable for complete system selling to contractors. Conduct product, technical and sales training for customers. Position required territory management, which included all aspects of customer service before and after the sale.
Education
• Middle Tennessee State University August 1984 – December 1985
• RCD/Totaline - Management Course May 1997
• Carrier HVAC Technical Training September 1997
• NHAW Fundamental Courses
• RUUD/RHEEM Certification Courses
• EPA 608 Universal Certification
References
Available Upon Request
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