Customer Service Manager
Resume:
Luzdenny Fernandez
Katy, Texas 77449
OBJECTIVE : To obtain a position in purchasing as a procurement specialist and materials coordinator by utilizing my skills and experience in the contract manufacturing industry, and to demonstrate significant cost saving strategies in procurements towards the benefit of the firm.
Qualification Highlights :
Top performance achiever and self-starter
Strong ability to assign, prioritize and manage
Established ability to streamline operations
EXPERIENCE:
TSIII/Micropaq, Houston, TX
Buyer/Expeditor 2005 to 2009
Purchase all procurement materials for open job orders driven by an MRP system.
Purchase requisition parts for all departments and production floor expenses as well.
Expedite materials based on production report as well as expense items and work with Material Manager to ensure all the delivery dates are accurate
Process DMR’s and RMA ‘s and interact with vendors, quality and accounting departments within a timely manner
Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.
Track all the hot and problem purchase orders to ensure meeting all associate’s requirements
Research and resolve all purchase orders discrepancies
Communicate with warehouse, kitting, production on material shortages
Work with all Program Managers on resolving problem such as obsolete, substitute and long lead time components as well as offer cost savings
Follow up on all purchase orders after they are placed to ensure prices, lead time and costs are corrected
Work with account receivables and account payable issues when necessary to clear vendor accounts.
Mid South Contractors, Houston, TX
Administrative Assistant 2004 to 2005
Prepared and sent reports twice a week to assist the superintendent for planning daily activities that were involved with contractors
Purchased and expedited office supplies as well as expense items
Sent out reminder memos on meetings and flyers
Verified and resolved discrepancy invoices for supplies and materials
Answered calls and maintained filing, copying and faxing for all activities
Raynet Electronics Company, Inc., Houston, TX
Office Manager 2000 to 2004
Dispatched twelve technicians around Texas
Purchased parts for the technicians
Provided high volume customer service for the Texas Department of Criminal Justice and Texas Department of Transportation
Provided service maintenance information needed on all computer systems
Provided monthly spreadsheet status for invoicing
Worked with multiple phone lines and multi-tasking
Entered sales orders on Power Source Program
Maintained and updated inventory list
Acted and processed account receivables and payables during down time
Dr. Jerry Brown, Endocrinology, Houston, TX
Supplement Assistant 1997 to 1999
Pulled patient charts to prepare the visits and to make sure the insurance information were accurate
Filled out insurance forms as well as made new charts for new patients
Verified insurance claims and charges before passing on to billing department
Scheduled and followed up appointments
Answered multiple phone lines
Continued resume of Luzdenny Fernandez
EDUCATION:
Lone Star College- Present
Bilingual: English/Spanish
Proficient in: Word, Excel, Access, QuickBooks and 10-key by touch. Familiar with Power Source Program, OSAS Open Systems, Manage 2000 and M2M Expert
Reference: Available upon request
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