Seasoned Administrative Professional

Monica M McInnis

*** ***** ****, *********, ** 48198 734-***-**** ********.*****@*****.***

Summary

Seasoned administrative professional with over a decade of experience providing back-office support to inside and outside sales executives. Experience in accounts payable, customer service, audit control and capital leasing. Volume producer who readily adapts to rapidly changing priorities. Strong written and oral communication skills.

Work Experience

1999 to 2009: Document Specialist, Ervin Leasing Company Ann Arbor MI

Assisted in development and implementation of departmental organizational system to retain and increase monthly closing percentage.

Responsible for creating and verifying all documents required to execute a capital lease. Developed relationships with inside and outside sales teams, vendors and customers. Maintained contact with each customer from document preparation through date of contract execution. Verified lease terms with each customer. Created and followed up on vendor purchase orders to ensure timely delivery of product to end-user. Followed up on outstanding invoices with vendors to ensure on-time remittance of payments.

1995 to 1999: Operation Supervisor, TCF Bank, Ann Arbor MI

Daily supervision of teller team. Assisted with hiring of branch personnel. Responsible for daily balancing of teller drawers, negotiable instruments and main vault. Supervised daily and monthly balancing of general ledgers. Resolved customer account disputes. Managed cross-sales of bank products to customers. Member of a training team utilized by TCF to train new branch personnel in Chicago, IL.

1993 to 1995: Customer Service Representative, Great Lakes Bancorp, Ann Arbor MI

Responsible for customer service and conducting transactions for walk-in and phone customers. Daily balancing of cash drawer and negotiable instruments.

Education

Eastern Michigan University, Bachelor of Science, Public Administration

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