Customer Service High School

**** *. ******* ****** • DURHAM, N.C. *****

PHONE 919-***-**** • E-MAIL s15cpi@r.postjobfree.com

KATRINA L. WILLIAMS

OBJECTIVE

To obtain a challenging career in a Corporation that will allow me to enhance and utilize the skills that I have gained over the course of my education and work experience.

EDUCATION

1991-1995 High School Diploma Laurinburg, NC

Scotland High School

WORK EXPERIENCE

09/2011-01/2012 Fresenius Medical Care Durham, NC

Personal Care Technician/Hemodialysis Technician

Made record of the patient’s weight, temperature, blood pressure pulse rate and respiration rate before starting the procedure and after dialysis.

Monitored patient status and vital signs, obtained blood samples, and documented care provided.

Initiated hemodialysis treatment either by inserting a needle into the patient's blood vessel or by attaching the hemodialysis tubing to a catheter in the patient's chest.

Responsible for equipment management, including programming, cleaning and monitoring the hemodialysis.

Provided empathetic, compassionate, understanding and encouraging assistance to clients and their families.

03/2010-01/2012 Shipman Family Home Care Durham, NC

CNA – Home Health Care

Assisted patients with ADLs (activities of daily living), such as bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting.

Observe patients' conditions, measure and record food and liquid intake and output and vital signs.

Prepared and monitored meals and feeding schedules.

Administered medications as needed

Provided a comfortable environment for resident’s daily living by adhering to patients’ individual needs.

07/2010-09/2010 Food Lion Durham, NC

Cashier

Greet customers entering establishments.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Maintain clean and orderly checkout areas.

Weigh items sold by weight to determine prices.

Cash checks for customers.

04/2004-12/2009 Impact and Home Care Laurinburg, NC

Certified Nursing Assistant

Assisted patients with ADLs (activities of daily living), such as bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting.

Observe patients' conditions, measure and record food and liquid intake and output and vital signs.

Prepared and monitored meals and feeding schedules.

Administered medications as needed

Provided a comfortable environment for resident’s daily living by adhering to patients’ individual needs.

01/2007-12/2009 Z and T Tax Services Laurinburg, NC

Tax Preparer

Prepares income tax return forms for individuals.

Review financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.

Interview clients to obtain additional information on taxable income and deductible expenses and allowances.

Provide Customer Service to current and potential clients

Perform day-to-day administrative and data entry tasks such as maintaining information files and processing paperwork.

Supervise data entry of employees and the interaction of the employees with clients to ensure quality customer service.

06/1997-01/2004 WestPoint Stevens Industrial Center Laurinburg, NC

Arbitor Operator

Managed and processed equipment using the Arbitory machine.

Served as Lead Arbitor Operator, assisting colleagues in complex situations.

Trained new hires on facility policies and procedures.

Organized and implemented daily schedules for employees.

ACCOMPLISHMENTS

Certified Nursing Assistant in the State of North Carolina - 2004

Employee of the Year at Impact Home Health Care – 2006

Employee of the Month at Food Lion – September 2010

APPLICATIONS, SOFTWARE AND SYSTEMS:

Proficient in DRAKE SOFTWARE: 2010

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