Customer Service Manager
Resume:
Lisa M. Suffern
Utterson, Ontario
P0B 1M0
************@*******.***
Ontario College of Teachers Registered Member - 619842
Highlight of Skills and Qualifications
Certified Travel Counselor
Excellent customer service skills
Tourism and Travel Honor Graduate
Bachelor of Arts Honor Graduate
Excellent telephone mannerisms, prompt, friendly, professional
Education Background
Schulich School of Education – North Bay, Ontario 2010 - 2011
Bachelor of Education
Primary/Junior Division
iTeach Laptop Learning Program
Nipissing University – North Bay, Ontario 2006 – 2010
Bachelor of Arts – 4 year Honors program
Humber College – Toronto, Ontario 2002 – 2005
Tourism and Travel Diploma – Graduated Honours
• Certified member of the Canadian Institute of Travel Counsellors
• Member of Hospitality, Recreation and Tourism Club
Teaching History
Grade 6 Pre-Service Teacher October and December 2010
Muskoka Beechgrove Public School, Gravenhurst, Ontario
• Prepared and taught unit of studies for all curriculum subjects of Ministry of Ontario curriculum; have experience in creating lessons for a balanced literacy program; planned for equity of opportunity for all learners; assessed for learning in various subjects and gave descriptive feedback and utilized success criteria with students; integrated technology throughout the classroom.
Grade 2 Pre-Service Teacher February and March 2011
Glen Orchard Public School, Port Carling, Ontario
• Prepared and taught units of study for all curriculum subjects of Ministry of Ontario curriculum; created lessons for balanced literacy program; assessed for learning in various curricular areas and gave descriptive feedback and utilized success criteria with students; integrated technology throughout the classroom.
Employment History
Windermere House – Windermere, Ontario May 2011 - Present Front Desk Manager
• Responsible for training new staff
• Responsible for solving guest problems
• Implemented new reservations systems
• Completing Evalutation of Summer Co-op Students
Windermere House – Windermere, Ontario May – Aug 2010 Front Desk Supervisor
• Responsible for training new staff
• Responsible for solving guest problems
• Implemented new reservations systems
• Trained staff on new online reservation systems
• Responsible for maintaining up to date information on resort website
• Various tasks as required
Optimum Insurance – North Bay, Ontario June – Aug 2009
Claims Assistant/ Office Assistant
• Responsible for answering phones, and client enquiries
• Filed papers as necessary
• Handled claim cheques
Awards and Certificates
Humber College Travel and Tourism Program – Honor Roll 2003, 2004, 2005
Muskoka Music Academy – Piano Achievement Award 1990
Muskoka Music Academy – Piano Certificate of Merit 1995
Activities and Interests
Avid reader of both fiction and non-fiction
Participated in competitive Precision Skating and Dance Singles
Experimenting in the kitchen cooking various recipes
Playing the piano and listening to various kinds of music
References available upon request
Contact this candidate