Management Customer Service

Anna Serrano

**** ********* **** | Memphis, TN **120 | 901-***-**** | *************@*****.***

Objective

To obtain a Environmental, Health & Safety Specialist position, so I may demonstrate my skills and abilities in regulatory and compliance issues while gaining the experience to further my career in Environmental Management.

Education

Master of Science Environmental Management; University of Maryland University College; Adelphia, MD; 2011 Cumulative GPA 3.33

Relevant Courses:

Fundamentals of Environmental Systems, Environmental Auditing, Environmental Communications and Reporting, Environmental/Energy Law and Policy Development, Environmental Risk Assessment, Principles of Waste Management and Pollution Control, New Technologies in Environmental Management, Land and Water Resource Management, Watershed Planning Management, Principles of Air Quality Management, Land Use Management, and Seminar in Environmental Management Capstone Course

Projects:

• Research MN DNR; Wetland and Shoreland Regulation for Wetlands Adjacent Lakes for the city of Maplewood, MN Shoreland Ordinance

• Research Papers; Watershed Management Plan, Waste Management and Single Stream Recycling, Radiological Air Quality Management in the US Nuclear Waste Management Industry, Hybrid Technology, Memphis Tennessee Land Use Management, Coastal Preservation, Risk Assessment of Cap and Trade Emissions, Endangered Species Act, Mainstream Media and Environmental News, and a mock audit of La Salle County Nuclear Generating Station Environmental Audit

Bachelor of Art; Geography concentration in GIS Technique; Minor in English; Cum Laude; University of Memphis; Memphis, TN; 2009

Cumulative GPA 3.31

Relevant Courses:

Geographic Though/Application, Geography of United States, Geographic Information Science, Advanced Information Science, Remote Sensing/Environment, Investigations in Geography, Quantitative Methods, Landforms, Weather/Climate, Physical Geology, Cultural Geography, Survey of World Regions, Children’s Literature, Continental Literature, Technical and Professional Writing, American Literature, Management Theory Practice, Organizational Behavior in Business, and Skills for Professional Development

Projects:

• Research Dr. Ozdenerol; Investigating Geography; Rusty Blackbird; population decline

• Research Bridges; Learning and Leading Green; Prospective School Sites; maps for students understanding sustainability

• Assisted Dr. Kung’s students in Weather/Climate Lab

• Assisted Dr. Ozdenerol with teaching assistance

Computer Skills

Microsoft Windows, Microsoft Office, QuickBooks, SPSS, Oracle Crystal Ball, Boardroom, Compiere, Intro Java Code, Arc GIS 9.3, Arc Map, Spatial Analyst, and Erdas IMAGINE

Experience

Ebel Inc. Jacksonville, FL 2005-2007; Customer Service Manager

Answered multi-lined phone system and multi tasking everyday office duties. Assisted; retail buyers, sales representatives, and end users with sales calls, warranty issues, and replacement issues. Entered wholesale orders, freight quotes, accessed all freight bills and disputed incorrect billing. Distributed invoices and attached payments. Assisted upper management with hiring decisions. Scheduled pickups and confirmed proper delivery by working with freight dispatch and sales representatives. Addressed customer concerns and made sure complete customer satisfaction.

Certifications

OSHA (Hazardous Waste Operations & Emergency Response) HAZWOPER Certification September 2012

RCRA (Resource Conservation and Recovery Act) complete understanding of generation, accumulation, storage, transportation, and disposal. Compliance strategies change at each stage and those responsible for hazardous waste management and understanding how they are interrelated. September 2012

UST (Underground Storage Tank) Certification September 2012

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