SVP & CIO
Resume:
NORMAN RACINE
*** ***** ***** ******, ***. # ****
Los Angeles, CA 90012
*******@**.***
CHIEF INFORMATION OFFICER / CHIEF TECHNOLOGY OFFICER
Evolve existing IT infrastructures to meet emerging business demands &
align with corporate goals
Aggressive, innovative leader with progressive tactical and
strategic IT experience including 8+ years as a CIO leading an IT
organization during a period of rapid growth and transition.
* Played key role in growing start-up telephone company,
TelePacific, from 350 to 1,400 employees and from $40 million to $425
million in annualized revenue.
* Successfully led integration of core systems of acquisitions
and mergers that affected hundreds of employees and thousands of
customers.
* Optimized technology and developed cost-effective and
risk-controlled operating models for multiple global organizations.
* Established and maintained productive relationships with
both internal and external customers, achieving exceptional customer
satisfaction scores.
Core Competencies
Strategic Planning & Change Management - Performance Improvement
Security/Risk Management - Merger & Acquisition Integration
PMBOK & Agile Methodologies
Business Operations & Customer Service
Software & Business Development - Project & Budget Management
PROFESSIONAL EXPERIENCE
VIRTUAL IT SHOP, LLC
Los Angeles, CA
2008 - Present
-- Independent Consultant
Manage engagements for a variety of organizations. Sample projects:
-- Interim CIO: Optimist Youth Homes & Family Services
Los Angeles, CA (2009 - Present)
Optimizing financial/IT cost structure and establishing long-term
strategic direction for enterprise systems including electronic medical
records (EMR) and implementing Cloud Computing (SaaS). Estimated cost savings of 20% for IT-related functions.
-- Domenico's Artisanal Foods
Los Angeles, CA (2009 - Present)
Drive corporate growth; Active member of advisory board. responsible for all systems including CRM; outsource production to co-packers; develop sales strategy and retail distribution; helped grow business more than 400% YOY with additional 100% growth projected for next four quarters.
TELEPACIFIC COMMUNICATIONS
Los Angeles, CA
2000 - 2008
-- Chief Information Officer / Senior Vice President
Initially retained by CEO to help facilitate growth and support sustainable
profitability by assessing operational and systems processes and
dentifying areas for remediation and automation. Retained as full-time
senior vice president and CIO within eight weeks. Member of Sales,
COGS, and Enterprise Project Management Office Steering Committees.
* Executive Leadership: Established culture of accountability
by publishing key operational and project measurements. Aligned IT
priorities with business objectives by actively participating in key
steering committees and driving strategic planning. Partnered with
internal clients to support rapid growth through significant system and
process-related changes.
* Organization Building: Ensured IT organization met
company's growth needs by introducing quality change processes,
PMBOK project management, and Agile SD methodology and by
shifting to SOA architecture with Java/BEA technologies. Identified and
hired talent and nvested in solid training programs.
* Strategic Planning: Developed and implemented strategic IT
roadmap that supported existing operations and anticipated future
operations. Partnered with internal customers to ensure proper
alignment; provided detailed management and system recommendations
that were integrated into business planning and financial models.
* Acquisition Integration: Participated in due diligence for five
transactions, serving as lead negotiator and crafting transition services
agreement (TSA). Assumed added accountability for integration of $27
million purchased asset.
* Technology Build: Selected and implemented all enterprise
systems and networks including build out and migration to new 2100
sq. ft. data center.
* Security & Risk Management: Successfully deployed key
systems and network infrastructure in high-availability configurations
across multiple data centers; continuously refined and communicated
contingency plans for IT projects and business plan. Conducted annual
tests of disaster recovery plan.
* Budget Management: Managed $16 million OPEX and $5
million CAPEX annual budgets. Collaborated with PM office and steering
committees to prioritize project spending and implemented additional
policies and processes to prioritize non-project resources.
* Internal Client Support: Improved system availability to 99.8%
and network availability to 99.98% through quality processes and
advanced high availability technology for two data centers and 47 office
locations. Improved help desk customer satisfaction to 97% and
achieved 100% of performance objectives.
* Financial Systems: Successfully implemented ERP Oracle
Financials. Built and managed billing operations team that generated
55,000 monthly customer invoices across four discrete billing cycles;
defect rate was less than 1% and on-time invoice delivery was 100% of
SLA. Attained customer satisfaction rate of more than 95%.
SHANNON SYSTEMS, LTD.
Ottawa, Canada
1997 -2000
-- Independent Consultant
Managed numerous engagements for a variety of global organizations.
Selected International Engagements:
* ImpSat, Buenos Aires, Argentina, (1999 - 2000)
After playing key role in contract negotiations, partnered with business
leaders to define and launch business operations with special focus on
financial systems. As enterprise architect, developed operational
support systems (OSS) architecture focusing on all software, interfaces,
and network infrastructure.
* DiAx/Sunrise, Zurich, Switzerland, (1997)
Planned implementation of customer care and billing software application
for start-up telecommunications company; focused on defining 19 unique
interfaces.
Selected SAP Implementations:
* Accenture/LTV Steel, Cleveland, OH (1998)
Provided systems design and coding expertise for materials
management (MM) subsystem; assisted junior team members with
C-coding and managed integration testing for two large subsystems.
Selected Business Development, Mergers, & Acquisitions:
* EHPT, Denver, CO (2000)
Helped European software company launch CRM and financial
application in North American market; conducted competitive market
analysis and identified functional gaps with current regulatory and
business environment.
* Nortel Networks, Dallas, TX (1998 - 1999)
Assisted company to evaluate potential mergers and acquisitions by
providing expertise on CRM and financial applications. Created suite of
services and delivery methodology for both customer care and billing
functions in telecommunications operations and systems architecture;
collaborated with third-party, global consulting firms on developing
delivery capability.
Other Projects:
* Gabriel Communications, St. Louis, MO (1999 & 2000)
Assisted start-up telecommunications company to establish billing
operations; project included call testing, billing mediation, customer
billing, and settlements. Drove continuous improvement by defining
business processes and associated performance metrics. Recruited
back by senior management one year after implementation to conduct
review; produced remediation plan, contingency plans, and detailed
project plan for management's consideration.
* Accenture/U.S. West, Denver, CO (1998)
Provided systems design and software development for project focused
on creating and maintaining customer discount plans. Utilized object-
oriented and transaction management methodologies.
BELL CANADA
Montreal, Canada
1985 - 1997
-- Project Manager / Application Architect / Software Developer
Progressed through a series of increasingly responsible roles.
* Software Development
Quickly promoted to lead software developer for high-speed processing
projects handling billions of transactions. Sample project:
* Revenue Management System: Served as technical
lead for complex (RMS) project for Canada's Highway 407 in Toronto.
System was designed to issue bills and track vehicle entry and exit at
rate of 24 per second with and without use of transponders. Led 50-
member project staff to on-schedule completion.
* Project Management
Managed and/or served as technical lead on small projects ranging from
$500,000 to $750,000. Developed concepts and implemented systems
that saved millions of dollars. Sample project:
* Web-Based Ordering System: Implemented one of
world's first web-based, customer telecommunications ordering systems
as part of comprehensive process reengineering effort.
Bachelor of Science in Computer Sciences from Dawson College
Montreal, Canada, 1985
Bilingual with fluency in French and English
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