Training Coordinator

COMPUTER EXPERIENCE

Managed software quality assurance process to prevent or eliminate defects in new and existing products. Evaluated and tested new or modified software programs to verify that programs functioned according to user requirements and conformed to established guidelines. Maintained full client services program including oversight of customer satisfaction measurements through SLA’s, effective problem resolution and client education.

Programs: SAP Materials Management, SAP Sales & Distribution, SAP Finance modules, Microsoft Windows, Microsoft Office, Lotus 1-2-3, Dbase IV, Harvard Graphics, Primavera, Pagemaker, MedExchange, Macola's ERP Accounting & Distribution packages, Resite, RWD, Remedy, Qutrac, C.support, Lotus Notes, Microsoft Outlook, Visio, Clarify, JD Edwards, Insight 2.0 and 4.0, Ektron (CMS400.Net)

WORK EXPERIENCE

HEXION SPECIALTY CHEMICALS (Oxford Consultant), Columbus, Ohio (02/07 to Present)

Process Documentation Coordinator

• Manage/create process documentation and post on the company’s Intranet using Ektron content management software.

• Ensure that review and approval processes are followed for new and changed documentation.

• Ensure that all process documentation follows company standards.

• Create/assist in the creation of transactional or procedural documentation under the guidance of business process owners.

• Responsible for SAP Finance enhancements configuration implementation with Brazil.

• Responsible for creating quarterly reports in SAP for PWC Auditors.

Finance Systems Analyst (2/06 to 2/07)

• Daily level 2 support of SAP Finance helpdesk tickets.

• Responsible for implementing new locations in the SAP Finance cross tables for BW Business Warehouse.

• Responsible for creating new accounts in SAP Finance reports and Profit Center Accounting reports.

• Responsible for documenting new processes and procedures.

• Responsible for SAP configuration implementation with Brazil.

Helpdesk Analyst (10/05 to 2/06)

• Helpdesk, level 1 support for SAP (all modules), company standard software and hardware.

• Responsible for documenting new processes.

CARDINAL HEALTH (Tek Systems Consultant), Dublin, Ohio (5/05 to 10/05)

Technical Support Analyst

• Call Center, level 2 support for SAP Sales/Distribution & Materials Management modules, JD Edwards and Trackwise.

• Responsible for scheduling team members for on call duties.

DAYLAY EGG FARM, West Mansfield, Ohio (10/04 – 5/05)

Property Manager/Accounting Assistant

• Manage full rental office operations for residential complex with 140 units.

• Responsible for financial and tenant information on computerized TenentPro software.

• Complete monthly manager reports on occupancy, expenses and forecasting.

• Manage accounts payable, accounts receivable and payroll.

THE SCOTTS COMPANY, Marysville, Ohio (12/99 – 9/04)

Senior SAP Helpdesk Analyst

• Responsible for SAP software support on Material Management Module and e-Store.

• Responsible for creation and maintenance of SAP cheat sheets.

• Testing of upgrades and enhancements to SAP.

• Responsible for maintenance and modification of release strategy for SAP Purchase Orders.

• EBP (e-Store) configuration of vendors and users.

MACOLA SOFTWARE INC., Marion, Ohio (7/97 – 12/99)

Product Support Consultant

• Responsible for software support on Macola's ERP Accounting & Distribution modules.

• Reported software changes and enhancements to Product Development.

• Evaluated and tested new or modified software programs.

INTERLINK SERVICES INC., Westerville, Ohio (8/93 - 7/97)

- A division of Peer Review Systems Inc.

Client Services Manager

• Identified differences between established standards and user applications, suggested modifications to conform to standards.

• Responsible for support and training of MedExchange EDI software.

• Developed training program for users.

• Performed market surveys with clients and coordinated trade shows.

• Created demo program on MedExchange software.

EDUCATION

Marion Technical College, Marion, Ohio

Associates Degree in Micro Computers with 4.0 GPA.

Tolman High School, Pawtucket, Rhode Island

Leiria Grade School, Leiria, Portugal

Military

United States Army

Telecommunications Operator - Top Secret Security Clearance - New Ulm, Germany

Advanced Individual Training 72G - Fort Gordon, Georgia

Additional Training

Mentor Technologies - Software classes (certificates)

SAP Class on Materials Management

SPECIAL SKILLS

Read and write fluent Portuguese and intermediate level for reading in Spanish.

REFERENCES

Available upon request.

Contact this candidate