Customer Service Sales

Denesha Potts

**** ********, *******, ** *****(C) •*********@*****.***

EDUCATION

Texas Southern University, Houston,TX

Bachelor of Science in Biology, Received, August 2009

Focus: Biological Methods

Relevant Classes: Molecular and Cellular Biology, Organic Chemistry, Microbiology

PROFESSIONAL EXPERIENCE

Gulf Coast Regional Blood Center, Houston, TX

Consultation and Reference Laboratory/ Consultation Technician, April 2012-Present

• Evaluate/centrifuge/process requests and patients samples per established guidelines and SOPs/

• Obtain and verify required information for antigen-negative red blood cell orders

• Prepare/Aliquot/Titrate reagents

• Perform equipment and quality control and preventative maintenance

• Issue LRBCs units for cross match request Return LRBCs units into inventory

• Learned and demonstrated lab safety practices

Quality Infusion Care, Houston, TX

Medical Laboratory/ Laboratory Technician, February 2010-January 2011

• Maintained laboratory notebook, testing records and worksheets according to established

laboratory and manufacturing standards.

Processed 100-200 blood, urine samples and bacterial cultures for submission in/out of laboratory while

undertaking precautionary measures against infection and contamination daily

Performed point of care testing on piccolo abaxis express, rapid strep, and influenza

Set up ESR (erythrocyte sedimentation rate) controls/test and verified results/

Conducted test on DCA 2000+ instrument/ Chemistry and Hematology

Plating of micro cultures for incubation and broth media, i.e. urine, wound cultures

Quality Assurance/Quality Control

Broadway Across America, Houston, TX

Customer Service Sales Representative, October2008- February 2010

• Renew season tickets and process ticket orders in an inbound call center/ Customer/Client relation

• Support a variety of special inbound/outbound calling projects

• Created daily/weekly reports from information obtained from sales spread sheets

• Account management; Worked closely with sales manager on new vendor projects

• In charge of gross and ticket sales for southern region of markets/ Customer/Client relation

SUMMARY OF SKILLS AND QUALIFICATIONS

• Solid knowledge of fundamental laboratory techniques and safety protocols

• Extreme knowledge and experience in Microsoft Office and Analytical and qualitative skills

• Basic laboratory experience (i.e. centrifugation, pipetting techniques, plating and setting cultures)

• Good written and verbal communication skills/ Skilled to multi-task and able to thrive in a deadline-driven environment

• Detail-oriented and extremely organized with strong problem solving skills

• Skilled to multi-task and able to thrive in a deadline-driven environment

• Able to work autonomously as well as take direction as needed/ Ability to work well in a team environment

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RELEVANT WORK RELATED TRAININGS & CONFERENCES

Good Laboratory Practices Training (04-18-2012,Houston, TX)/CgMP Training (04-19-2012, Houston, TX)

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