Customer Service Administrative Assistant

Connie M. Kershaw

**** **** ****** **** *****, San Tan Valley, AZ 85143

Cell – 480-***-****

Email - ********@*.***

Summary of Qualifications

Skillful and dedicated Office Manager/Executive Assistant/Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.

• Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

• Proven track record of accurately completing research, reporting, information management, marketing, advertising and business-development efforts within budget requirements.

• Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

• Proficient in Microsoft Office System, Microsoft Windows® operating system, Outlook and Act database program; type 45 wpm with complete accuracy.

Professional Experience

MACY’S VISION EXPRESS/EYESTOP – Phoenix, AZ March 2008 – Present

Office Manager/Administrative Assistant

Provide high level administrative support to the CEO/Franchisor of Macy’s Vision Express/EyeStop.

• Assist in development of Franchise Disclosure Documents, Franchise Agreements and Business Plans for prospective Franchisee’s

• Research Demographics for prospective store locations

• Work with Graphics Designer to design advertising

• Schedule Training classes for Franchisee’s and employees

• Assisted in developing Training, Operations, Marketing, Sales, Buying, Orientation and Customer Service Manuals

• Developed Employee Handbook

• Schedule travel arrangements for CEO

• Create Marketing Schedules for Spring and Fall Advertising

JIM’S ACE HARDWARE – Queen Creek, AZ April 2008 – May 2011

Part time Cashier

• Cashier duties

• Provide Customer Service

• Balance cash drawer

V. E. Brackett Company – Fayetteville, GA July 1994 – Jan 2008

Executive Assistant/Administrative Assistant

Provided high-level administrative support to the CEO of a leading manufacturer rep of Industrial Power Transmissions products and solutions with over $25 million in annual revenues.

• Worked for 15-20 different industrial power transmission and industrial rubber manufacturers across the United States as the office manager, owner’s secretary and administrative assistant for 6 salesmen. Duties included data entry, travel reservations, maintaining our company's ACT customer database program, inside sales, receiving and processing orders, answering phones and other duties as required.

• Coordinated and hosted successful client seminars, creating invitations and promotional materials, booking venues.

• Managed accounts payable and receivable. Oversaw administrative budgets

• Prepared expense reports and credit card/bank reconciliations. Assisted with the purchase of hardware and software, performed application upgrades, and trained staff in use of Office computer resources.

• Performed inventories twice a year

• Used UPS/FedEx Manifest systems

• Shipped packages thru USPS

Kohl’s Department Store - Newnan, GA / Part Time Aug 2002 – Jan 2008

Cash Office/Point of Sales Supervisor

Served as Cash Office/ POS Supervisor for Kohl’s Department Store for five years.

• Worked part time for Kohl's department store. I worked there 5.5 years. Worked in the cash office, which includes doing the daily balancing of registers and bank deposit. I was also a POS Supervisor (Point of Sale Supervisor), Customer Service Associate and cashier.

• Transferred to the Queen Creek, AZ store to help train New Hires for the store opening when my husband’s job transferred him to AZ

Education

Penns Valley Area High School 1975

Spring Mills, PA

Degree: Diploma

References:

Available upon request

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