Technical Support Engineer
Resume:
Adrián Díaz Rangel
s0j5if@r.postjobfree.com
PROFILE:
• 5 years of experience in all phases of Network technical support
• 3 years of experience in configuration, installation and technical support Fortinet Firewall 500B
3 Years as project Network implementation analyst (Cisco, Alcatel, 2003-2008 Windows Servers & Firewalls).
• 3 Years as Network Administrator Windows Server 2003 configuration & Implementation
PROFESSIONAL EXPERIENCE:
Unisys technical services Mexico, DF Field Server Engineer From: 11/10 To: 08/11
• Network Support, red hat, centos, windows 2003 servers, pc (windows, mac), sql server
• Responsible for managing Network on client sites
• Responsible for designing better uses of Network tools & devices, interaction with clients & users.
Functional Experience: Network Implementation, Network Administration, SAN Administration, Network Configuration & Technical Support
Tools: Windows Server 2003, Linux Server, HyperTerminal, OSI layers.
Estratel S.A Guadalajara, Jal Field Engineer From: 05/07 To: 06/10
• Network Support leader of the North-east side of Mexico, providing technical support and mgmt. on 5 cities (Laredo, Acuña, Piedras Negras, Anahuac, Nava)
• Responsible for managing Network in over 20 client sites
• Responsible for designing better uses of Network tools & devices, interaction with clients & users.
Functional Experience: Network Implementation, Network Administration, SAN Administration, Network Configuration & Technical Support
Tools: Windows Server 2003, Linux Server, HyperTerminal, OSI layers, Clariion EMC Navisphere, Fortinet Firewall Administrator, Alcatel Administrator & tools.
Cadena Comercial OXXO S.A. Nuevo Ldo, Tam POS technical Support From: 06/05 To: 04/07
• POS support in over 40 Oxxo stores, mgmt., data processing, internet connectivity, hardware support, software support, technical support on-site or remote support (phone, web virtual tool)
• Responsible for managing Inventory, in-outs, hardware tools, technical status of systems, administrative systems.
• Responsible for designing better uses of Network tools & devices, interaction with clients & users.
Functional Experience: Advanced POS technical support (hardware & software), Data processing of POS to client office, connectivity, hardware support in office, POS printers, POS scanners, Point of Sale System recovery, batch, extraction of information, reconstruction of databases & general network between POS to Office Internet connections.
Tools: Laptop Windows XP, administration tools, recovery cd, WAN tools & analyzer, Network cabling tools, hardware stock, parts & upgrades.
EDUCATION:
Instituto Tecnológico de Nuevo Laredo Nuevo Laredo, Tam 1999- 2005
Bachelor in Systems Engineering
PROFESIONAL DEVELOPMENT:
EMC Certification Clariion CX4 SAN mgmt. & Support Mexico, DF Apr 2009
Alcatel Omniswitch 68xx mgmt. & Support
Fortinet Firewall mgmt support Guadalajara, Jal May 2007
Software Engineering Programming Techniques Guadalajara, Jal. May 2007
ERP POS implementation
NCSA PC basics
NCSA Hardware Technician Matamoros, Tam
Online
Online Oct 2006.
Jul 2010
Jul 2010
LANGUAGES:
Spanish native, English fluent
TECHNICAL/MANAGERIAL SKILLS:
Primary Profile: Network , Firewalls, Switch, Router configuration & POS Technical Support and Configuration
Secondary Profile: Gathering and analysis of requirements and delivery of solutions
Hardware: Windows 2000 and older versions, Unix, and Linux, Macintosh, POS printers, POS scanner, POS Systems based on Windows & Linux
Operating Systems: Windows 2000 and older versions, Unix, and Linux, Macintosh
Programming Languages: PHP, Visual Basic, HTML
Databases: MySql, SQL
App. Servers: Websphere
Other: I Planet LDAP Server, XML, Macromedia Flash, FrontPage, Dreamweaver and Photoshop
REFERENCES
Contact information
Name: Marina Teran Tel. 01-956-***-**** Mail: s0j5if@r.postjobfree.com
Position: Accountant
Name: Bruno Diaz Tel. 01-956-***-**** Mail: s0j5if@r.postjobfree.com
Position: Accountant
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