Active Directory Management

Maruja Wactor

**** ******* ** #***, *********, GA 30354 770-***-**** *******@*****.***

SUMMARY OF SKILLS: Experience providing administrative duties including spreadsheets, desktop support, copies, scheduling, and performing account maintenance. Also highly experienced in all recent PC based software including presentations, word processing, graphs as well as computer language design for managing databases.

PROFESSIONAL PROFILE

Goal-oriented professional with excellent interpersonal and communication skills with individuals at all levels.

Productive, punctual professional with solid time-management skills.

Exceptional troubleshooter and problem-solver with solid detail orientation and organizational skills.

Skilled at organizing work and resolving problems that arise in day-to- day activities.

Proficient in developing excellent relationships with clients.

Extensive experience planning, organizing, evaluating, and following up varied responsibilities in a timely and complete manner.

TECHNOLOGY SUMMARY

Software Proficiency: MS Word, MS Excel, MS Access, MS FrontPage, MS Project and MS PowerPoint. MS Outlook, Adobe Suite (Photo, Illustrator, Bridge) & Lotus 123, CICS.

Languages: UNIX, DOS, MAC

Databases: SQL, Oracle

OS: Windows 9X/NT/2000/XP, Leopard

Other Proficiencies: Formula (Managed Objects), Control – M, Autosys, Tivoli, SAP 40, Novell, SharePoint, Mainframe, & Google Sketch Up

EXPERIENCE

Rooms Coordinator

Hilton Atlanta Airport- Atlanta, GA 3/2010- Present

Assist managers/sales teams make /maintain room assignments for incoming groups, and VIP repeating guests.

Distribute phone calls to appropriate personnel using PBX boards.

Update internal web page for front desk staff daily.

Assist guests with MAC/ PC issues at local guest kiosk.

Analyze reports and act accordingly.

Make copies/ faxes/ scans/ emails on copy machine for guests/supervisors.

Compose and type letters to banks for release of funds for guests.

Production Control Analyst

Koch Business Solutions (KBS) – Wichita KS 5/2002 - 9/2009

Completed contract which earned production control $30,000.

Midrange tended to: Manugistics, Tivoli, Formula (Managed Objects) SAP.

Experience with tape maintenance in operations center

Provided help desk support to stock traders in London and Geneva.

Managed Koch Supply and Trading user accounts within Active Directory and provide password assistance as needed.

Monitored autosys, responded with UNIX support

Assessed outages and sent incident notifications to the attention of appropriate management personnel and implemented solutions within a timely manner to reduce downtime.

Recorded all issues and solutions in Remedy as well as Clarify.

Maintained documents in SharePoint.

Made office travel accommodations for overseas managers to travel back and forth to the US for business.

IT Security Technician (contractor for state of VA) 5/2001 – 3/2002

First Health Services – Richmond, VA

Implemented a daily/monthly routine to gather all information needed from other state employees in remote locations.

Created clusters of access needed for state employees.

Managed user accounts within Active Directory

Assessed outages and sent incident notifications to the attention of appropriate management personnel and implemented solutions within a timely manner to reduce downtime.

Recorded all issues and solutions in Support Magic

Front Office Support AremisSoft Hospitality – Wichita, KS 2001 – 5/2001

Created "How-to" documents for clients having difficulties with processes.

Trained customers on using Windows Office, as well as DOS commands.

Worked from Mainframe

Dialed into remote locations using PCAnywhere

EDUCATION

Art Institute of Pittsburgh 8/2008- Present Interior Design

ECPI Technical College 2000/2001 Information Technology/Networking

Wichita State University 1995/ 1996

Dance Major 1999/ 2000

Marketing Minor

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