Customer Service Human Resources

SABA HUSAIN

E - mail: ****-******@*******.***

OBJECTIVE

To obtain a position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with people

EDUCATION

Symbiosis University, Pune, India

Post Graduate Diploma in Business Administration, Human Resources, February 2007

Equivalent GPA: 4.0 / Grade: A+ (Honors)

Delhi University, New Delhi, India

Bachelor of Arts in World History, February 2002

PROFESSIONAL EXPERIENCE

ABN Amro Bank, Dubai, UAE

Customer Service Representative (10/2007 – 04/2008)

- Managed a high-volume workload, within a fast paced environment

- Worked as the direct point of contact with customers, for all account operations

- Successfully resolved complaints, billing questions and credit card payment extension requests

- Interfaced daily with internal partners in accounting, operations and consumer affairs

- Completed customer service training to enhance customer satisfaction and customer retention

Global Village, New Delhi, India

Marketing Manager (07/2006 – 05/2007)

- Responsible for promoting the concept of Global Village as a tourism, leisure and entertainment project to potential sponsors

- Assisted in raising sponsorship / funding for the event

- Provide liaison with event sponsor before, during and after the event

- Developed and tracked event contracts with clients

- Managed event activities such as stage shows, promotions

- Directed contract personnel, including caterers, event coordinators and other service providers

ADDITIONAL INFORMATION

- Ability to interact with small children and communicate with them effectively

- Voluntary teacher at the Blind School in New Delhi

- Experience with MS Word 2007, MS Excel 2007, MS Power Point 2007

- Authorized to work for any employer in the United States

REFERENCES

Available on request

Contact this candidate