Customer Service Data Entry

Kimya A. Smith

____________________________________________________________________________________________

**** * ********

Chicago IL

Phone: 217-***-****

E-mail: ***********@*******.***`

Objective

To obtain a challenging position in a stable work environment

that will allow me to utilize and enhance my skills.

Education

2005, Associate of Arts Degree, Kennedy - King College

2009, Bachelors of General Studies: Minor in Family Consumer Studies; Psychology

Certification

Illinois Food and Sanitation Certificate

2006– 2011

Work Experience

2010, Telephone Customer Service Agent

Solix, CMR

Provided verbal and written explanation of insurance services, claims and products. As well as data entry of government funded phone service.

2008, Customer Service Associate

Sears, Roebuck and Co.

Delivered excellent customer service through proper communication and coordinating with other departments.

First point of customer contact for general inquires of pricing, products, or scheduling.

Maintained client relationship by providing accurate and prompt service which promoted customer loyalty

2006, Shift Supervisor

McDonald’s

Trained and coached team members; Calculated inventory levels

Responsible for shrinkage and shift expenses

Cash handling

2006, Head Start Teacher

Church Based First Daycare

Maintain a safe and stimulating environment.

Work in a family-centered program and center your duties on the needs of the families

Skills

Microsoft Word/ Vista, 30 wpm, Team assembly,

Clerical and multitask

Volunteer Experience

Mattoon Pads Homeless Shelter, Volunteer Aide

Parent Aide at Maria’s House Head Start Program

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