Assistant Customer Service
Resume:
KaRhonda Y. Miller
Memphis, TN 38141
**************@*****.***
OBJECTIVE
Dedicated, service-focused professional seeking to obtain a position in the healthcare industry.
Reliable worker with the ability to quickly learn new concepts and skills.
Backed by a solid work history, reputation as a team player and passion for helping others.
Current on all immunizations (including tuberculosis and hepatitis B).
WORK EXPERIENCE
Front Office Assistant/Medical Secretary, 07/2010-present
Pediatric Cardiology, Baltimore, MD
Responsibilities includes: to work collaboratively in a team-based environment; to provide strong customer service to all in- person visitors and callers; to provide front office support to three to five physicians which include chart preparation, collecting co-pays, filing, faxing, scanning, copying, taking messages scheduling appointments, insurance verification, sorting mail, data entry, pre-certification, prescription refill , lab and test results and special projects in a professional and timely manner.
Mental Health Worker/Residential Counselor, 04/2012-present
Mosaic Community Services, Inc. Ellicott City, MD
Responsible for the treatment of members with mental disorders in a group home setting and oversee medication management, handle daily paperwork, demonstrate the ability to develop a rapport and build relationships with adult members, successfully utilize skills in problem-solving to effectively handle members and diffuse potential crisis situations, monitor daily ADLs and assist with weekly shopping and weekly allowance and to perform other duties related to the position.
Residential Counselor , 05/2008-04/2012
Mosaic Community Services, Ellicott City, MD
Responsibilities included: to monitor and maintain the safety and security for the teen-age residents in a therapeutic group home ;to address negative behavior with a positive attitude, perform periodic inspections and fire drills of the facility and develop corrective action plans to address problems, supervise residents including recreational and other activities on and off site, document activities in accordance with agency practices while maintaining confidentiality, perform support functions such as filing, answering telephone calls, greeting visitors, transporting residents, assure house rules are maintained at all times, supervise residents chores, provide emergency coverage when needed, perform other duties related to position.
Certified Nursing Assistant,11/2009-present
Nursefinders Staffing Agency(on call), Towson, MD
Responsibilities includes: working in various hospitals, nursing homes, group homes, assisted living and therapeutic homes, and mental facilities to assistant clients with ADLS and provide routine direct care to patients, educated patients for homecare and discharge planning, medical terminology and medication administrations skills, maintained sterile fields, charting and documentation of patient care with acute and chronic care experience.
.Medical Assistant/Pre-Certification Coordinator,10/2007-05/2008
Chesapeake Urology Associates, Owings Mills, MD
Responsibilities included: to verify patient’s eligibility and benefits for surgery and procedures, checked benefits for specific urological CPT codes; obtained authorization from insurance company of surgery required; interacted with various insurance companies and hospitals. Assisted doctors with back office support; duties included: getting urine specimens on each person and checking abnormalities, performed bladder scans, catheterized patients if needed and assisted with self-catheterization teachings, assisted
doctors with examinations and pessary changes, performed blood draws for various testing, changed patients supra pubic tubes, administered antibiotic injections and collagen skin tests when needed also performed bladder instillations on patients with bladder problems, provided prescription refill and lab results, also provided relief for front desk administrators.
Front Desk Administrator, 10/2006-10/2007
Chesapeake Urology Associates, Timonium, MD
Responsibilities included: to provide front office support for two internal medicine physicians, urologist and Summit Ambulatory Surgical Center: provided patient registration and appointment check-in and check-out, scheduling appointments and local procedures, entered patient demographics and charges and insurance verification; assisted with obtaining referrals, and collecting copays; prepared financial deposits.
Staffing Coordinator/Certified Nursing Assistant,04/2001-05/2008
Quality Nurses, Inc., Pikesville, MD
Responsibilities included: to provide and maintain scheduled shifts for nurses and nursing assistants in various healthcare settings. Assisted many hospitals in finding coverage for shifts shortages. Assisted in recruiting and hiring of nurses and nursing assistants; assisted with administering testing for the appropriate position; provided telephone support, filing and data entry. Monitored employee’s attendance prepared and maintained employee charts and kept files and reports current; also provided weekend and on-call after hour telephone support. As a Nursing assistant: provided direct and one to one care to patients in a hospital, nursing home, mental and therapeutic facility and homecare settings, went out on assignments when there were last minute call-outs or unable to find nursing assistant coverage.
Medical Secretary,05/1999-04/2001
Lee Miller and Associates, Inc., Pikesville, MD
Responsibilities included: to provide front-end office support, patient registration, medical billing and coding, insurance verification, appointment scheduling, patient check-in and check-out, filing, preparing and maintain charts, assisted with referrals and assisted physical therapist with back office work when needed.
Education History
08/2008-03/2010 Comprehensive Health Academy, Professional Certification
Licensed Practical Nurse, Washington, DC
05/2008 Sojourner Douglas College, Professional Certification Phlebotomy, Baltimore, MD
06/2000 Edmondson Westside Skill Center, Professional Certification Certified Nursing Assistant, Baltimore, MD
06/1986 Whitehaven High School, High School Diploma
Memphis, TN
Skills
10 plus years in the healthcare industry; self motivated professional with a commitment to provide quality care and service. Flexible and quick learner who adapts easily to new situations and enjoys a challenge. Outstanding communication and interpersonal skills with a professional demeanor. Demonstrates accuracy with attention to detail and ability to work well in an individual and team environment. American Heart Association CPR instructor and mentor.
References available upon request
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