Night and Weekend Operations Manager/Administrative Assistant

SHARONA HIRSCH

PROFESSIONAL EXPERIENCE

Turtle Bay Music School, Night and Weekend Operations Manager/Administrative Assistant

New York, NY 1987-2009

Operations

*Served as first point of contact and assisted 1,000 existing and prospective clients per week; supervised reception.

*Conducted new student registration and on-boarding for incoming students averaging one hundred per year.

* Increased sales providing pricing and service information about educational programs to potential students.

*Supported logistics and assisted in program continuity for 60-member faculty and 9-person staff.

* Coordinated rentals of a 125-seat concert hall and eighteen music studios.

* Supervised 3 work-study students to perform day-to-day operations; trained 8 incoming front desk personnel.

*Supervised special events and volunteers.

* Managed maintenance personnel, contractors and vendors on off-hours.

*Executed facilities maintenance, emergency management, and building/lobby security.

Administration

*Updated internal human resource and Excel databases.

*Maintained catalog request mailing list.

*Originated and maintained voicemail list in alphabetical order.

*Handled cash/credit transactions for tuition payment, room rentals and miscellaneous sales.

*Distributed mail, ordered office supplies, copied, scanned, faxed, sorted, collated/filed paperwork as needed

Residential Property: 12-09 Jackson Avenue, Building Manager

New York, NY 1981-1999

*Oversaw three residential units and one commercial space.

*Maintained the properties, collected rent from 6 tenants, hired/supervised contractors and service personnel.

*Met tenants' needs through negotiation and problem-solving when situations warranted intervention.

PRIOR EXPERIENCE

American Council for Nationality Services, Researcher

New York, NY

*Improved audit readiness by verifying individual records and matching data in master files to resolve discrepancies.

Cuyahoga County Welfare Department, Social Worker II, Income Maintenance Worker I

Cleveland, OH

*Evaluated children's emotional and developmental needs and provided support; a total of 28 active cases.

*Conducted annual re-certification of foster homes and monitored foster care environment.

*Coordinated and supervised birth parent visitations.

*Testified in court to determine custody and placement of 5 children.

*Certified and re-determined Aid to Dependent Children, Food Stamp, Supplemental Security Income budgets.

*Distributed emergency assistance and sought alternative resources.

SUPPLEMENTARY EXPERIENCE/VOLUNTEER EXPERIENCE

*Stage Manager, Singer/Actress, Teacher, Answering Service Operator, Owner: Singing Telegram Company

*St. Marks Church Food Pantry volunteer: assist with assembling and distributing bags of food each week

EDUCATION

Kent State University, Bachelor of Science: Early Childhood Education, Cum Laude

StreetWise Partners: professional development program/training in Microsoft Office

SKILLS

* MS certified in Word, Excel, PowerPoint, Outlook 2007; strong communication and interpersonal skills

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