CAROLE MOSER

*** ******* **** • Windsor, CO ***** • 970-***-**** • rzz9ys@r.postjobfree.com

MANAGEMENT PROFILE

Sales & Profit Growth / Training Systems / Operations Procedures

Focused, decisive leader with expertise in operations management training and team accomplishment to drive growth and align initiatives with company objectives. Consistent award-winning performance; employ positive leadership approach and facilitate excellence in operations to develop solutions and overcome performance gaps, leading to greater effectiveness and revenues at the store level. Core competencies include:

• Leadership & Coaching

• Operations Planning

• Operational Efficiency & Effectiveness

• Policy & Procedure Development

• Cost Control Initiatives / Programs

• Formal Management Training

• New & Test Product Implementation

• Operations Troubleshooting

• Budget Planning & Administration

• Regulatory Compliance

PROFESSIONAL EXPERIENCE

Wendy’s (1992 – Present)

Training Store Manager

General Manager

Crew Member

Held multiple crew and management positions for three business entities under Wendy’s umbrella, including current role as Training Store Manager.

Serve as a Training Manager, developing training plans and managing the training of the newly hired managers for the franchise. Provide operational guidance to achieve objectives by effectively overseeing performance of a total of 35 employees. Foster a positive, team environment and lead a unified, motivated, crew and management team through operational development and formal training. Actively participate in corporate training and operational meetings. Collaborate / advise district manager and general managers, troubleshoot store operations, and identify plan of action / solutions to heighten performance,

Selected accomplishments:

• Developed the first “Dave’s Way” store in this franchise history.

• Developed the first Wendy’s International certified Training Store(Phase 1 and 2) in this franchise history.

• Acknowledged crew and management’s contribution and successes to maintain high motivation levels and morale

• Mentored / Developed crew, subordinate managers and general managers to success, leading to promotions-including multi-unit levels

• Developed relationships with local schools and hospitals to create brand loyalty

• Earned numerous awards for quality operations and training

• Hall of Fame nominee for Florida division May 2006, Winner of Sparkle Award Florida division May 2006, also chosen as model store for new service excellence initiatives Florida division

EDUCATION & CREDENTIALS

Undergraduate business studies – Brevard Community College

Professional Development: Situational Leadership(managing performance), Interaction Management, Effective Listening, Time Management, Selective Hiring and Planning – Wendy’s Management Institute