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Manager Training

Boulder, Colorado, United States
50,000 +
January 25, 2012

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*** ******* **** • Windsor, CO *****(970) ***-**** •


Sales & Profit Growth / Training Systems / Operations Procedures

Focused, decisive leader with expertise in operations management training and team accomplishment to drive growth and align initiatives with company objectives. Consistent award-winning performance; employ positive leadership approach and facilitate excellence in operations to develop solutions and overcome performance gaps, leading to greater effectiveness and revenues at the store level. Core competencies include:

• Leadership & Coaching

• Operations Planning

• Operational Efficiency & Effectiveness

• Policy & Procedure Development

• Cost Control Initiatives / Programs

• Formal Management Training

• New & Test Product Implementation

• Operations Troubleshooting

• Budget Planning & Administration

• Regulatory Compliance


Wendy’s (1992 – Present)

Training Store Manager

General Manager

Crew Member

Held multiple crew and management positions for three business entities under Wendy’s umbrella, including current role as Training Store Manager.

Serve as a Training Manager, developing training plans and managing the training of the newly hired managers for the franchise. Provide operational guidance to achieve objectives by effectively overseeing performance of a total of 35 employees. Foster a positive, team environment and lead a unified, motivated, crew and management team through operational development and formal training. Actively participate in corporate training and operational meetings. Collaborate / advise district manager and general managers, troubleshoot store operations, and identify plan of action / solutions to heighten performance,

Selected accomplishments:

• Developed the first “Dave’s Way” store in this franchise history.

• Developed the first Wendy’s International certified Training Store(Phase 1 and 2) in this franchise history.

• Acknowledged crew and management’s contribution and successes to maintain high motivation levels and morale

• Mentored / Developed crew, subordinate managers and general managers to success, leading to promotions-including multi-unit levels

• Developed relationships with local schools and hospitals to create brand loyalty

• Earned numerous awards for quality operations and training

• Hall of Fame nominee for Florida division May 2006, Winner of Sparkle Award Florida division May 2006, also chosen as model store for new service excellence initiatives Florida division


Undergraduate business studies – Brevard Community College

Professional Development: Situational Leadership(managing performance), Interaction Management, Effective Listening, Time Management, Selective Hiring and Planning – Wendy’s Management Institute

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