Sales Customer Service

Neechee T. Dale

**** ****** ***., *******, **. 23503 •home - 757-***-****

•cell -757-***-**** – email: ************@*****.***

Objective

Seeking a sales position with new challenges in a progressive organization that offers opportunities for advancement.

Work experience

Sales & Marketing Executive

11/08/10 – 10/26/2011

Sales & Marketing Executive with Pilot Media. Responsible for growing Pilot Media advertisers in a designated territory. Responsibility to sell not only print newspaper advertising campaigns, but also online and direct marketing advertising. New business development/”cold” calls and prospecting.

Functions:

Meet and monthly revenue goals

Develop relationships with decision-makers and influencers of an established account list to gather essential sales intelligence using the CSS probing techniques with an overall goal of increasing revenues up-to and beyond budget.

Ability to collaborate with other individuals within the organization, including other salespeople

Utilize Microsoft CRM to capture all sales activities related to prospects, accounts and territory

Develop long-term strategic sales plans that increase revenue above budget, meet the customer’s objectives and serve the customer at the highest level possible.

converting customers (via share of budget, media switch out, or defending current business) to The Pilot

Proficiency of basic consultative selling skills

Effective team player and contributor to the team

Proficiency in Microsoft Office programs, especially Outlook, Excel, CRM, PowerPoint and Word

Customer focused and ability to build customer loyalty

Ability to present proposals to customers

Excellent communication and time management

Ability to conceive and execute creative approaches to sales opportunities

Self-motivated and adaptable

Sales & Marketing Executive with Pilot Media. Responsible for growing Pilot Media advertisers in a designated territory. Responsibility to sell not only print newspaper advertising campaigns, but also online and direct marketing advertising. New business development/”cold” calls and prospecting.

Functions:

Meet and monthly revenue goals

Develop relationships with decision-makers and influencers of an established account list to gather essential sales intelligence using the CSS probing techniques with an overall goal of increasing revenues up-to and beyond budget.

Ability to collaborate with other individuals within the organization, including other salespeople

Utilize Microsoft CRM to capture all sales activities related to prospects, accounts and territory

Develop long-term strategic sales plans that increase revenue above budget, meet the customer’s objectives and serve the customer at the highest level possible.

converting customers (via share of budget, media switch out, or defending current business) to The Pilot

Proficiency of basic consultative selling skills

Effective team player and contributor to the team

Proficiency in Microsoft Office programs, especially Outlook, Excel, CRM, PowerPoint and Word

Customer focused and ability to build customer loyalty

Ability to present proposals to customers

Excellent communication and time management

Ability to conceive and execute creative approaches to sales opportunities

Self-motivated and adaptable

1/08 – 11/08/10 ( promoted to new position)

The Virginian Pilot & Careerconnection.com

Account Executive

Inside Sales- careerconnection.com

Experienced in recruitment strategies to include: Cold Calling & Probing, the ability to present features and benefits of the products. Experience in overcoming objectives

and gain buy-in and commitment. Providing product overview, needs analysis, generating new business leads, as well as successfully closing and upgrading existing accounts. Successfully obtains sales goals and exceeds call quotas consistently. Interacts with others with integrity and builds trust with customers and with team members. Takes prompt action

to achieve goals. Demonstrates the ability to manage time and resources to drive results. Remains persistent and focused by maintaining a consistent level of performance.

Set the pace for weekly call blitz and exceeding goals, weekly winner in cold calling category, with average of 75 calls in a 2 hour period .

* Sales Excellence Award Winner in July for Interactive Media * 114 %

12/08

Promoted to the : Integrated Recruitment Advertising Team

As a Recruitment Inside Sales Representative I have experience in outbound business to business telephone sales. I have successfully demonstrated strong communication techniques via telephone, fax and email , as well as Superior selling and organizational skills . As a Inside Sales Executive I have learned to be proficient in delivering multi-platform solutions that support and meet the needs of my client base. My core focus of solutions includes print & online advertising with additional sales responsibility in job fairs and all emerging technologies. I am responsible for growing an existing account base and also generating revenues from new business, as well as handling incoming calls accurately and efficiently. Additionally, my ongoing focus is on outbound cold calls, warm leads and call back initiatives on a daily basis. In this position I have a proven track record of achievements and superior work ethics, time management skills and a high level of sales performance that include: Maximizing revenue potentials and advertising effectiveness by understanding needs and offering the right recruitment solution for the customers. Up-selling customers on features and attributes that will help their ads be successful. Support all team initiatives and achieve individual goals for these initiatives. Being available 90% of the time for incoming calls. Dedicated Outbound Call Strategies . Work within a team environment to achieve and improve results. Provide superior customer service. Provide unique ideas and recommendations to advertisers and my team. Skills and Knowledge in Demonstrating persuasiveness and sales abilities. self-motivated, adaptable and have excellent organizational, communication and planning skills. Ability to present marketing data and product benefits effectively. Commitment to Teamwork.

Proficiency in Microsoft Office and Outlook

Professional attire and appearance

Experience

1/2004 - 1/2008 Patriot Networking Newport news , Va

Life/health Insurance Agent

Experienced in contacting medicare clients to provide information regarding new insurance products that could possibly fit their individual needs, meeting clients with prearranged appointments. Completing sales & application processes and submitting to the perspective designated company.

8/1999 – 5/2003 - Verizon HSSC/ Coleman & Associates Norfolk, Va

Account Manager

Successfully marketed Digital Subscriber Lines (DSL * voice /data)- inbound /outbound calls (business/residential) concerning digital networks and solutions.

Customer Service duties include: the ability to combine technical Aptitude

with solution based selling techniques while analyzing and gathering

information in order to advise and consult clients according to their specific needs.

8/1997 – 3/1999 Gateway 2K Hampton,Va

Manufacturing Operator

Reported to supervisor any unit problems during quality assurance process.

Duties included - Mastering skills in computer assembly, and initial testing

of computer units upon completion.

Education

Tidewater Insurance School

Life / Health Insurance License

Virginia Examination for Life/Health and Annuities License .Successfully completed various certifications requirements needed to contract with the center for Medicare and Medicaid Services.

Tidewater Community College

Criminal Justice Administration

Studies included: Psychology, English, Writing, Public Speaking, Math and a various criminal law courses.

* 4 classes away from degree

Extensive Sales Excellence Training

Personal

Proficiency : MS 98,2K, XP, MS Office, MS Excel , Access, Word and Power Point

Advanced Knowledge of Internet navigation, Outlook, Knowledge of DTI, PBS, and CRM , with the ability to learn required systems.

Also, able to utilize outstanding communication skills both written and verbal.

Experience with flexibility in the work place and the ability to cope with a rapidly changing environment.

Contact this candidate