Technical Writer
Resume:
Gaylon N. Cox II
Denton, TX *****
****@*********.***
www.gayloncox.com
www.linkedin.com/in/gayloncox
Objective
Contract or direct position as a writer utilizing my technical writing, marketing, training, and corporate communications skills.
Employment Experience
Freelance Technical Writer (www.gayloncox.com)
January 1997 to Present
Freelance/Contract writer for a wide variety of clients. My clients are located across the United States, and across the globe (including Canada, Europe, Asia, and Australia). Please see my website for a brief list of some of my clients, as well as some of my writing samples.
Atos Origin
November 2009 to January 2010
Technical Writer Contractor at Celanese
Duties and Responsibilities:
Work directly with Help Desk agents, queue owners, and application owners to update and streamline
Help Desk knowledgebase of troubleshooting and escalation procedures for over 500 applications used
across the globe by Celanese employees.
Alliance Data / Direct Energy - Las Colinas
August 2008 to September 2009
Industry - Electric and Utility Provider
Technical Writer / Training Developer - Contractor
Duties and Responsibilities:
-Develop and maintain Online Help systems (RoboHelp) and training manuals
(Word/FrameMaker to PDF) used by Call Center agents serving North America and Canada utility customers.
-Collaborate with other departments and teams using Microsoft SharePoint(posting drafts and final versions of documents, project timelines, etc...)
-Develop and coordinate timelines and schedules for documentation and training projects.
-Deliver training to existing and new hire Call Center agents at multiple locations across Texas and Louisiana.
Luminant (formerly TXU)
October 2007 to January 2008
Industry - Energy
Technical Writer - Independent Contractor
Duties and Responsibilities:
-Create several business case development documents for major capital projects (>$3M).
-Meet with analysts and field personnel to not only create professional proposal documents conforming to Luminant's internal standards, but also help facilitate discussion in areas needing additional research.
NEC Unified Solutions - Enterprise Application Development Division (EADD)
August 2003 to April 2007
Industry - Telecommunications Products
Technical Writer - Contractor
Duties and Responsibilities:
-Develop Online Help systems, technical manuals, and user manuals for Call Center and integrated communications systems management software applications (including MA4000 Manager, MA4000 ACD MAT, CallCenterWorX, QueWorX, and Global Navigator) using RoboHelp Office and Adobe FrameMaker.
-Develop and coordinate timelines and schedules for documentation projects.
-Collaborate with other departments and teams using Microsoft SharePoint (posting drafts and
final versions of documents, project timelines, etc...)
ESI-Estech Systems, Inc.
September 2002 to August 2003
Industry - Telecommunications Products
Marketing Communications Manager and Technical Writer
Duties and Responsibilities:
-All aspects of hardware and software development, documentation, and marketing
-Adhere to ISO 9001 quality standards and procedures
-Design and create product brochures, presentations, quick reference guides, and other marketing collateral using QuarkXpress, Adobe Illustrator, PhotoShop, and PageMaker
-Develop marketing tactics for channel development through industry research and competitive materials
-Coordinate and develop specifications for Engineering, Documentation, and Marketing. Develop timelines and schedules using Microsoft Project
-Integral role in product analysis, engineering, development, and testing
-Coordinate and create Sales-related and Training-related CD-ROMs, DVDs, and guides
-Coordinate printing and production of all documentation and marketing collateral
Iwatsu America, Inc.
May 2002 to September 2002
Industry - Telecommunications Products
Technical and Marketing Writer- Independent Contractor
Duties and Responsibilities:
-Create Online Help, technical manuals, and user guides using Adobe FrameMaker and RoboHelp for entire line of IP hardware and related software applications
-Design and create product brochures, quick reference guides, and other marketing collateral using QuarkXpress, Adobe Illustrator, PhotoShop, and PageMaker
-Create and implement websites specifically for new IP system, phones, and accessories
-Develop education materials and courses for hardware, software, and systems learning
-Coordinate all documentation and marketing collateral printing, product photos, and distribution
NEC America, Inc. - Corporate Networks Group (CNG)
March 2000 to May 2002
Industry - Telecommunications Products
Technical Writer- Contractor
Duties and Responsibilities:
-Develop Online Help systems for IP, ATM, Video Conferencing, and Tele-Conferencing software applications using RoboHelp
-Create and maintain manuals for IP, ATM, Video Conferencing, and Tele-Conferencing including technical and user manuals using Adobe FrameMaker and Microsoft Word
-Collaborate with other departments and teams using Microsoft SharePoint (posting drafts and final versions of documents, project timelines, etc...)
Iwatsu America, Inc.
April 1999 to March 2000
Industry - Telecommunications Products
Assistant Manager Documentation
Duties and Responsibilities:
-Create, manage, and implement documentation and marketing materials for telecommunications products (PBX, ACD, Call Accounting, ATM, CTI, Voice Mail).
-Create online help and documentation using RoboHelp 2000 for software applications, web-based applications, and hardware
-Integral role in product analysis, engineering, development, and testing
-Create product drawings and diagrams using Visio, Adobe Illustrator, Photoshop
-Develop education materials and courses for hardware, software, and systems learning
-Company Webmaster for web design and administration
-Coordinate printing of all documentation and marketing collateral
-Technology and Business research
PDX, Inc.
February 1997 to April 1999
Industry - Retail Pharmacy/Nursing Home/Third Party Claims Software
Lead Technical Writer, Technical and Marketing Publications
Duties and Responsibilities:
-Project manager for all core Pharmacy application documentation and marketing collateral
-Create and maintain manuals and training guides for the Nursing Home, A/R,Third Party Claims and State Formularies, and Software Tracking systems using FrameMaker
-Design and develop online help using RoboHelp for GUI version of Pharmacy
Software system
-Quality assurance testing for Pharmacy, Nursing Home, A/R, and Software Tracking systems
Education
University of North Texas
Bachelor of Arts
Major: English - Technical Writing
Minor: Psychology
Certifications Awarded the "Certificate of Accomplishment in Technical Writing from the University of North Texas".
Related Software Experience
-Adobe products: RoboHelp, InDesign, FrameMaker, Acrobat, Photoshop, Illustrator, Captivate, Dreamweaver, ColdFusion, PageMaker
-All Microsoft Office applications (Word, Visio, Excel, Project, SharePoint. Front Page)
-Doc-to-Help
-Corel Draw, Ventura, Photo-Paint
-QuarkXpress
-Macromedia Flash
-WordPerfect
-Web Works
-Windows, Windows NT, Macintosh, Unix
Important Skills
-Documentation of technical and non-technical procedures and information
-Project and Documentation management
-Design and develop Online Help systems
-Training development and delivery
-Documentation of telecommunications hardware and software including VoIP, SIP, PBX, Call
Center, ACD, Call Accounting, ATM, CTI, LDAP, and Video Teleconferencing
-Marketing development
-Marketing communications
-Marketing collateral including brochures, quick reference guides, presentations, and pamphlets
-White papers
-Website development and management
-Print, Online, and CD-ROM distribution of documentation
-Product drawings (both line and graphic representations)
-Creative writing
Writing Samples
www.gayloncox.com/samples.htm
References
Immediately available upon request (****@*********.***)
Contact this candidate