Telecom Professional

Brian K. Thomas

**** ******** ***** ***

Austell, Georgia 30106 678-***-****

*********@*****.***

Career Objective

Seeking a challenging and growth oriented Telecommunications position utilizing my technical skills, computer background and management ability to optimize service assurance for a company’s overall profitability.

Summary

Business professional with over 10 years experience of supervising, testing, operating and installing telecommunications, broadband, and telecommunications equipment. Well versed in the areas of trouble management and process improvement techniques. Utilize new product development to engineer, evaluate and install communications switches. Established many upfront processes that were replicated nation wide and used as standard operating procedures. Appointed subject matter expert of Local Number Portability (LNP) related to CLEC and RBOC operations.

Experience

Network Engineer II, (Level 3 Communications Mar 2008 to Present: Responsible for troubleshooting across 7 telecom companies to include, Genuity, ICG, Wiltel, Looking Glass, Progress, Broadwing and Level 3 respectively.

Aggressively resolve customer issues and achieve MTTR goals set forth by management. To include, testing head to head with IXC's and other Telco’s to resolve off net issues, further Worked with internal departments to help resolve customer issues such as Disconnects, Regrooms and/or Network Optimizations. Worked with Wavestar, SONET rates of DS0, DS1, DS3, OC-n as well as E1 to STM-n, and Ethernet rates up to 10Gbps.

Facilitated Network outages, and worked with Equipments to include: Wavestar-CIT, Preside, LUCENT DMX, Lucent DMXplore, LUCENT Nortel OM3500, OM3400, OM5200,

Nortel legacy equipment such as OC192 DX, LH combiner, OC48 Classic, OC12 TBM

Technical Analysts, (General Fiber Communications April 2003 to Jan 2008:) Managed the installations and turn-up of Comcast Broadband network, to included Cable, Telephony and High Speed Data. Monitored network for alarms and dispatched technicians to appropriate HDT’s, and Nodes, which supported all Fiber and Cable backbone facilities. Communicated with field operations during outages and maintained customer records, Worked with in the DMS 500 and 5ESS confirming continuity and updating translations as needed.

DMS 500 Switch Technician, (AT&T Local Service April 00 to Mar 2003:) Managed the daily activities within the Central Office to include OAM&P, translations, turn-up and maintenance within the DMS 500.

Turned up customer voice and data type services to include T1, PRI's DID, Trunks, and SS7 links services. Worked with Clec's while maintaining COLR and ASR records for test and maintenance of Type II & III Carrier Access services. Maintained the Titan 5500 DACS and all Sonet type services associated with the OCN rings.

Senior LNP/HFC Analyst, (AT&T Broadband Sept 98 to April 00:)

Worked as Senior Telephony Analyst responsible for training of Hybrid Fiber Coax (HFC) Broadband Telephone operations and daily remote operational maintenance. Helped to create MediaOne’s first automated (DOCSIS) High Speed Data, Digital TV, and local Telephone repair centers. This concept was replicated nation wide from lessons learned from our launch. Trained Recent Change Activity for a Lucent 5ESS switch, which included Local Number Portability (LNP), ADC related products to included Element Manager and Craftworks (residential DS0 remote testing and analytical tool).

Private Line Technician, Network Operations, (AT&T Business Services Jan 98 to Sep 98:) Completed installs and testing of Transmission facilities DSO, DS1, DS3 circuits while performing routine maintenance. Troubleshot defects and outages of complex equipment such as circuit equipment network terminal equipment, Lucent OCN equipment, Lucent 5ESS Switch, Lucent DACS II, Titan 5500, and CSU/DSU. Reviewed and interpreted service orders and engineering drawings including schematics, wiring lists, wiring diagrams and equipment drawings. Maintaining detail written documents of activities and worked performed.

Network Operations Specialist (Sprint Jan 97 to Jan 98:) Worked as a test and turn up specialist for Sprint Private Line Division, responsible for data, voice and Frame relay type circuits. Utilized remote testing platform React/Centest to perform testing and turn-up. Test the same type of circuits listed above in the AT&T Business Service Group.

Brian K. Thomas

(Continued)

Operations Installations Supervisor (DSC Communications Oct 95 to Jan 97)

Managed two teams that installed the DSC STP type switches. Supported all functions testing and turning up the SS7 links to local carriers in the Southeast region. Supplied A-1 links from the SCP to Local carrier tandem switch that supported out of band SS7signaling. Terminated Battery Power –48V DC and obtained a Bell certification as an Installation Supervisor. Maintained all AutoCAD Engineering changes. Performed many site surveys to assist the Engineering groups in their efforts to properly facilitate the installation.

Lead Telephone/Satellite Technician (GE Computer Services Jan 93 to Oct 95)

Worked in the areas of installation and maintenance of VSAT systems within the Southeast. Used Spectrum Analyzer and Ohmmeters to ensuring proper line of sight for Giliat and NEC type systems. Programmed end user’s IDU’s and established RS-232 ports for LAN connection to Network Management Center. Installed telephone systems tested and verified connectivity to customer demark. Performed adds, moves, and drop terminations within Central Office environment as well as customer sites. Test and turned up customer CPE equipment Channel Banks and CSU/DSU.

Education

MBA Telecommunication Management- University of Phoenix (Online), December 2010

Signal Officers Basic Course- (Communication-Electronics) Fort Gordon, GA, Dec 1993

BS Electronics Engineering Technology - Cheyney University of PA, May 1992

Technical Training

Professional Installation Methods, Telcordia Technologies, Chicago IL

Certified DMS 3400 Translations, Nortel Training Center, Raleigh, NC

Certified DMS 3401 Translations, Nortel Training Center, Raleigh, NC

Certified 5ESS Business Provisioning, AT&T Training Center Orlando, FL

Certified 5ESS Residential Provisioning, AT&T Training Center Orlando, FL

Certified Local Number Portability (LNP) Provisioning, AT&T Training Center Orlando, FL

Certified Titan 5500, DACS II, BellCore Training Center, Chicago, IL

Equipment

Nortel DMS 500, Lucent 5ESS, Titan 5500, DACS II, DSC, STP, Nortel Access Nodes, Lucent OC48, OC12, OC3, Premisys IMACS Channel Bank, ADC Hybrid Fiber Coax (HFC), Host Digital Terminal (HDT), HP Spectrum Analyzer 8590, T-berd 2400, React, and Centest Remote testing platforms.

Project Management

Managed several Military cuts to ensure service and coordinate all aspect of the contractual agreements. Thus coordinated multiple projects within fixed time frames and budget restrictions, while maintaining smooth and frequent communications under adverse conditions. Constructed training tools and process documents on service assurance related items and constructed project plans for new insertion of new testing tools. Used metrics to measure the success of current process flows and made on the site corrections when needed. Trained a total of 14 employees during this time period.

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