Customer Service Representative

To Whom It May Concern:

I believe my experience and solid record of achievement makes me an ideal candidate for a

position in your company. I am an experienced Customer Service Representative. I represent the

customer's interests. I help develop and maintain customer loyalty. My customer’s needs are met

efficiently and consistently. I handle customer complaints, and strive to have the company rectify

them.

I input and maintain information in a computer database application. I input list of numbers

or other data into a computer or complete forms that appear on a computer screen. I also

manipulate existing data, edit current information, or proofread new entries into a database for

accuracy.

As my enclosed resume indicates, I have succeeded in sales programs and Data Entry. I have the

ability to manage several projects / clients simultaneously. I have earned an excellent working

reputation for dependability, reliability, and dedication. In addition to my qualifications and

experience, I will bring excellent work habits and judgment to this position. With the countless

demands on your time, I am sure that you require people who can be trusted to carry out their

responsibilities with minimal supervision.

Please call me at 216-***-**** or e-mail rzdmi4@r.postjobfree.com for an interview or if you need

further information about my experience.

Sincerely,

JanelRenaeBady

References are available upon request

Janel R. Bady

4751 Country Ln Apt A28 Warrensville Heights, OH 44128

216-***-****, rzdmi4@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work

well with people.

Software Office Suite which includes Word, Excel, Power Point, Access, Outlook (Operating Systems: Microsoft Windows

2003, 2007, XP)

Education

Cuyahoga Community College08/2008-03/2009

Major : Nursing

Shaker Heights High School

Course of Study : College Prep

Experience

Motorcars Honda (Cleveland Hts., Ohio)

06/2011-present

Document Processor

I maintain knowledge of current sales, promotions, and policies

regarding payment, exchanges and security practices.

I assist customers to help increase our customer base and assure their

needs are met efficiently.

I disclose information on documents presented to the customer so they

understand what they are signing and why it necessary for the process.

Once process is complete I make sure to follow up with customers

regarding their opinion about process and how their experience with our

company was.

Employee Screen IQ (Warrensville Hts., Ohio)

12/2010-03/2011

Applicant Processing Specialist

I input and maintain information in a computer database application.

I also manipulate existing data, edit current information, or proofread new entries into a database for accuracy.

10/2005-06/2008

04/2009-12/2010

Time Warner Cable (Garfield, Ohio)

Customer Service Representative

My customers’ needs are met efficiently and consistently. I handle customer complaints, and strive to have the

company rectify them.

I troubleshoot problems such as cable, phone or Internet services not functioning at optimal performance.

I explain billing and bill inquiry(s), prorate, and rate increase and changes in services.

Although my primary function is not sales, I encourage customers to purchase additional products or services by up

selling and promoting new products.

REFERENCES

References are available upon request

Janel R. Bady

4751 Country Ln Apt A28 Warrensville Heights, OH 44128

216-***-****, rzdmi4@r.postjobfree.com

Rhonda ButlerDean of Students

Bryant and Stratton College

440-510-1112Office

Gina AndersonPharmacyTechnician

CVS Pharmacy

216-***-**** Office

Mark Clark Finance Advisor

Motorcars Honda

216-***-**** Cell

Regina AllenSales Associate

Filene’s Basement

216-905-3313Cell

Edward CaineCarpenter

Personal Contractor

216-***-**** Office

References are available upon request

Contact this candidate