Customer Service Sales
Resume:
Samantha Nicole Franklin
Cary, NC 27511
814-***-**** • *****************@*******.***
Objective
To gain employment with a company or organization that will challenge me to grow professionally as a new young professional and to contribute my strengths in international relations, administrative tasks and/or working with diverse teams. I am seeking a career, not a job, in a stable environment in which I am able to work diligently on tasks required to uphold the integrity of the company.
Education
NC State University, Raleigh NC
B.A. in International Studies- International Relations- completed May 2010
Dean’s List: Fall 2006 and Spring 2007
International Experience
Instituto Tecnológico y de Estudios Superiores de Monterrey, Monterrey NL, Mexico
Study Abroad: program Fall 2008 to Spring 2009
Licenciado en Relaciones Internacionales (LRI- International Relations Major)
Languages:
American Sign Language (intermediate); Spanish (10 years- intermediate/advanced); elementary knowledge in Russian, German and Italian.
Computer Knowledge
Microsoft Office; Word Perfect; typing speed- 60 to 80 WPM
Email, HTML and internet competent
Capable of learning new programs quickly and also how to use new office equipment
Prior Job Experience
Assistant Manager- Healthy Back Store: Raleigh NC August 2011 to present
Duties: Drive store profits though effective sale generation, expense management, merchandising, loss prevention, lead training exercises, customer service oriented, develop professional relationships with business for referral service and program benefits, evaluate performance of sales associates, plan and conduct regularly scheduled store meetings, creating work schedule each month for all employees, resolve customer issues/complaints, resolve operational issues, some accounting (minimal), build and maintain positive atmosphere for employees and clients; follow up with vendors/clients concerning orders; assist with deliveries when short- staffed (90 lbs plus per order- average 150-300 lbs); maintain an open schedule in order to work extra hours as needed.
Sales Associate- Kohls: Brier Creek, Raleigh, NC October 2010 to August 2011
Duties: Customer service, merchandising, complete routine checks of the status of sales floor and fitting rooms to ensure a clean and well maintained environment, work Point of Sales, complete price changes, receive and unload shipment, loss prevention, ensure all possible stock is out on the floor when applicable, take charge of special tasks assigned by managers and various other duties as directed by store managers.
Summer Conference Assistant- North Carolina State University- Conference Services: Raleigh, NC
Summers 2009 and 2010 (May through August)
Duties: Administrative: maintain accurate record of keys and supplies as used by clientele; complete routine paperwork regarding contracts and loaned items; address any inquiries/comments presented by clientele regarding campus policies, etc.
Facilities: room inspections and alterations to suit needs of inhabiting clientele; request replacement/new supplies from appropriate staff members; report any leaks/deficiencies to University Housing Maintenance Staff; clean and straighten up areas previously used by clientele and assist Housekeeping crew with schedule for more demanding cleaning tasks.
Customer Service: first and foremost the objective was to provide exceptional customer service to all clientele (both new and those returning for a repeating Conference Season) by staffing an area desk to be present at all times for questions/emergencies.
Community Assistant for Tri-Towers- North Carolina State University- University Housing: Raleigh, NC
August 2009 to May 2010
Duties: Administrative (maintaining records, key accountability, documentation, mail input and output) and Customer Service (resource for NCSU students, faculty and affiliates to answer inquiries, assist their needs when possible and to maintain that the Student Conduct Policies are upheld and understood).
Contact this candidate