Engineer Manager
Resume:
CHRISTOPHER J. BAUER
**** ****** ****, ******** **, 55386
Email: ************@*******.***
COMPUTER SKILLS :
Platforms: Predictive Dialers: Avaya PDS (Formerly Mosaix PDS)
PBX :NEC 2400 NEC 200.
Router : Cisco 2600 and 1700
Fire Wall CISCO PIX 520
VPN Concentrator: CISCO 3000 VPN concentrator
Server Technology Exchange 2003, Microsoft Server 2000 and 2003, Veritas Backup Exc,
EXPERIENCE
Demarcc Solutions: 2004 to present.
Installed over 30 dialers in banking, collection, telemarketing and state agency call centers through out the US. 75% of the installs were to clients who have never used a dialer, so I had to instruct them on every facet of the dialer. I help maintain over 20 dialers, ensuring that there is minimal down time. Monitor and perform analysis to make sure the clients dialer are running in an efficient manner. Train existing dialer users to help increase effectives on their calling strategies.
Bureau of Collection Recovery, Eden Prairie, MN April of 1999 to 2004.
Information Technology Manager, Chief Security Officer
Responsibilities include:.
Manage a team of 4 engineers, which support operation in Eden Prairie MN, Willmar MN and offshore office in India.
Working with equipment supplier vendors and telecom providers, which included ordering on hardware/circuits negotiating pricing of existing circuits working on contracts etc.
Maintain all facets of 400 seat call center.
Supporting Avaya predictive dialers.
Controlling the work flow of support desk. Evaluating all software and hardware and negotiating the best prices from vendors
Work Profile includes
1. Manage IT Team
2. Setting up LAN/WAN infrastructure which include connectivity with remote office in Willmar MN and New Delhi India
3. Vendor Management.
4. Administer 4 Avaya PDS
5. Network Security
6. Network Admin
7. Exchange Admin
8. Database management.
Projects
1.Setup all network components.
Installed CISCO PIX 520, VPN concentrator and CISCO routers. Created security policies and procedures. Prepared and setup all necessary hardware and software to pass the ISO 17799 security audit. The security audit was performed to secure a major bank as a client.
2. Installed and upgraded Avaya PDS
Installed 4 dialers and upgraded 2 to the latest version. Configured dialers for custom applications. Maintained dialers to keep a 98% uptime. Trained and helped with the call strategies and selections.
3. Installed and set up all hardware and software
When I started the company only had 2 pcs and no network. Setup up Microsoft 4.0 servers, Exchange, Ethernet network and high speed internet.
Installed Microsoft exchange and administered 100 users.
4. Upgraded all hardware and software.
Upgraded all servers from NT 4.0 to Server 2000. Upgraded all PCs from Windows 98 to Windows 2000 and XP. Upgraded Exchange from 5.5 to 2000. Currently support 5 Microsoft 2000 and 2003 servers, 1 Microsoft SQL server and 2 file servers.
5. Implemented and designed automating of many process.
Created a custom time card program to automate all employees time records. Supervised The design of ACH, automatic credit card and postdated check programs.
6. Implemented SQL database for reports and data warehousing.
In charge of creating a data warehouse to store data from a legacy system for reporting and custom payment system. Created databases and reporting tools to simplify reports from 4 Avaya dialers. Implemented report system to update all our clients of our daily production.
Systems Engineer,
ATS; Edina, Minnesota; August, 1997 – May 1999
Setup Unix based Dialers to interface with the customer’s existing network and PBX, through the application of T1’s and TCPIP, using testing procedures to ensure proper working order, performing customer support activities involving installation, testing, modification and repair of equipment and systems, training customers in equipment operation, building and setting up PCs for custom written applications, providing customer support through problem solving, troubleshooting PC problems, assisting in maintenance of a NT network. Set up Mosaix dialers for 18 companies.
Programmer, Dahl Consulting; St. Paul, Minnesota; October, 1995 – August, 1997;
worked on point of sales project, gained experience with Microsoft Office products, PowerBuilder, Unix, Sybase, SQL, worked on NT network, answered customer questions about file format errors, advised colleagues on computer questions and software applications.
REFERENCES
Available Upon Request
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