Manager Sales

GENERAL MANAGER

Industry Focus: Fine Dining Restaurant/Up Scale Casual

Business Development | Sales | Financial Management | Human Resources | Fund Raising

QUALIFICATIONS PROFILE

Well-accomplished and seasoned professional with more than 20 years of managerial and upscale and fine dining concept experience. Highly knowledgeable in hospitality industry, from concept development to operation and expansion. Proven ability to turn newly opened and underperforming restaurants into top-performing and profitable units. Recognized for achievements in sales and community service raising more than $100,000 for a local school through dinner fund raisers.

Hospitable and hands-on in dealing with guests and employees guaranteeing company success and guest loyalty. Highly effective, sensitive and compassionate manager, equipped with extensive and balanced knowledge of restaurant operation having worked in every position from dishwashing to cooking to accounting while in school. Extremely flexible in management and operation style being familiar with operating different business concepts. Proficient in Microsoft Office, H S I, Micros, Compeat Restaurant Accounting System, and REMAC inventory system.

PROFESSIONAL EXPERIENCE

MANAGING PARTNER Mez Management LLC ~ Charlotte NC 2008-Present

Mez is one of the top venues in Charlotte. It is a unique, different and cutting edge facility, with only a few establishments like this in the United States. This position requires great flexibility in management and operation style handling three different business concepts in one facility.

• Manage and implement company policies and procedures and exercise total financial accountability, which includes budgeting, profit and loss accounts, cost analysis, day to day operation, and inventory control of exceptional facility, generating $6 million in revenue every year.

• Carefully select and hire employees, such as the chef, management team, and staff for each concept of successful multipurpose business with 120 employees.

Key Accomplishments:

Involved in the formulation of the design, from concept to completion, of unique 200-seat upscale restaurant, luxury Movie Theater, and night club on weekends.

Developed the required operation manual for this new concept to ensure the three units can operate alongside each other effectively

AREA SUPERVISOR Harpers Group ~ Upscale and Fine Dining (Charlotte, NC) 2004-2008

• Supervised 200 employees, 12 managers, and 10 chefs with total combined revenue of $9 million (Mimosa Grill, Zink, ARPA, and Upstream) ensuring the consistent growth of the company.

• Assisted in the development of new concepts for the company and took over underperforming concepts which saved the company from the amount it lost and made the units profitable since then.

Key Accomplishment:

Restored one of the underperforming concepts, a Spanish Tapas bar, which lost larger than $124K in its first year of operation. In the second year of operation these stores became profitable.

GENERAL MANAGER Harpers Group ~ Mimosa Grill (Charlotte, NC) 1996–2004

• Managed the day-to-day operations covering all aspects of Mimosa Grill that significantly boosted sales growth and led to recognition as one of the top restaurants in Charlotte, within its first four years of operation.

Key Accomplishments:

Drove Mimosa Grill to become one of the most profitable in the Harpers Group, encouraging the group to expand with new concepts and created a strong and lasting network with the banking industry and other businesses.

Received16% additional bonus as General Manager due to stores’ exceptional profitability.

Created a successful and profitable catering department for Mimosa Grill and began room service for a neighboring hotel creating additional $50K annual revenue.

EDUCATION

Bachelor of Science in Business Administration The College of Charleston ~ Charleston, SC

AFFILIATIONS

Charlotte Greater Hotel and Tourism Alliance, Board Member (2007 -2008) • North Carolina Restaurant Association

Taste of Nation - Charlotte Chapter, Board Member (1997 – 2008) • Carolina Community Culinary School - Charlotte NC Restaurant Association, Vice President (2007 - 2008)

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