Customer Service Sales

Profile

Motivated, personable, professional with combined 12-year successful track record of achievement in competitive markets. Specialist in materials management, distribution and warehousing with 10 years logistics and transportation management. Talent for quickly understanding and executing company operational objectives. Experienced cross-functional departmental liaison. Thorough understanding and knowledge of regulatory agencies.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to maintain a professional, courteous and positive atmosphere. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Monitor Quality, Quantity and Cost

Maximize Efficiency and Movement of Storage of Goods

Analyze Data, Monitor Performance to Plan Improvement & Demand

Analyze Logistics Issues and Produce New Solutions

Liaising & Negotiating with Customers & Suppliers

Written and Oral Correspondence Sales Administration

Customer Service

Front-Office Operations

Organization and Time Management

Scheduling

General Office Skills

Professional Presentations

Professional Experience

LOGISTICS/OPERATIONS MANAGEMENT:

Monitored and maintained product inventory for distribution by controlling the flow of goods and materials. Thorough understanding of product market to forecast and maintain stock levels.

Ensured quality and monitored cost through quality control processes in compliance with agency requirements and tight deadlines.

Analyzed data/reports to maintain quality and performance metrics to plan improvement and demand.

Logistics/Operations solutions driven through improving and strengthening relationships with employees, partners and customers.

Liaising and negotiating with customers and suppliers communicating the shared interest of improved service building trust and forging strong relationships.

SALES ADMINISTRATION/CUSTOMER SERVICE/OFFICE MANAGEMENT:

Work with sales and administrative staff to formulate short and long term sales and customer service goals consistent with company’s service objectives.

Customer service and sales support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid issues in the first place.

Manage all aspects of day-to-day operations to include execution, follow-up and sustainability of planned operating improvement.

Employment History

BRENNTAG SOUTHWEST – Houston, TX.

Sales Administrator, 2011 to 2012

Employment History, continued

WASTE MANAGEMENT – Houston, TX.

Route Management, 2008 to 2010

PULIDO TRUCKING – Houston, TX.

Office Manager, 2007 to 2008

UNIVAR USA – Houston, TX.

Logistics Coordinator/Inside Sales Lead, 2000 to 2007

Education

SAN JACINTO COLLEGE – DEER PARK, TX

International Business Logistics AAS

(1998-1999) and registered for Fall 2012

UNIVERSITY OF HOUSTON – HOUSTON, TX

Criminal Justice Certification

(1994-1997)

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