Home-based positions
Resume:
PIA CRUZ
*********@*****.***
OBJECTIVE
Obtain a position utilizing my extensive experience in customer service, while having my strengths challenged, and further develop my skills.
EXPERIENCE
11/05 – 12/07 CEDARS SINAI HOSPITAL, Los Angeles, CA
UNIT SECRETARY
*Function as a resource to physicians, nursing staff and others for computer system access.
*Answered and routed incoming calls and direct information appropriately utilizing etiquette to patients and visitors.
*Provided customer service to visitors and patients and assume responsibility for responding to customer requests.
*Resolved issues and concerns in a timely manner by reporting to Nurse Manager.
*Assisted with inventory control of operational and unit specific forms, medical records forms, and office supplies.
*Updated patient information into unit's to call light system daily and routinely assigned cell phones and pagers to Nurses.
*Inputted Doctor’s orders in the database, maintained medical records, and tracked pharmacy orders.
04/04 - 11/05 FIRST CALL STAFFING AGENCY, Santa Monica, CA
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
*Reviewed submitted Resumes and scheduled appointments potential candidates.
*Assisted Branch Manager on weekly job postings.
*Assisted applicants through evaluation process and computer tutorials.
*Accountable for inputting and updating each applicant’s information in the data base, sending out all reference mailers.
*Run on-Line Social Security Checks through ADP, maintained inventory, ordered and purchasing office supplies.
12/03 - 04/04 UCLA MEDICAL CENTER–PLASTIC & RECONSTRUCTIVE SURGERY, Los Angeles, CA
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
*Responsible for checking patient’s in/out of the clinic.
*Greeted guests and maintained front office organized.
*Assisted Cosmetic Surgery Coordinator in special projects and selling Skinceutical products.
*Responsible for making new and follow-up appoinments and confirming patient’s appointment.
*Maintained patient’s medical records in the database.
02/99 - 07/02 CALIFORNIA STATE UNIVERSITY NORTHRIDGE, Northridge, CA
MEETING SERVICES CLERICAL ASSISTANT II
*Scheduled Chartered Clubs on-campus weekly meetings and monthly events.
*Served as a Liaison and provided customer service between Meeting Services Clients and University Student Union.
*Ensured the completion of accurate and concise weekly event work orders.
*Kept accurate log for Off-Campus and Student Organization Group upcoming events.
EDUCATION
1997 – 2002 CALIFORNIA STATE UNIVERSITY NORTHRIDGE, Northridge, CA
1994 – 1997 NORTH HOLLYWOOD HIGH SCHOOL, North Hollywood, CA
SKILLS
Microsoft Office (Outlook, Word, Excel, Powerpoint), Typing (60 wpm), Bilingual (Tagalog-Filipino), Phone Etiquette, Multi-tasking, Internet Savvy.
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