Customer Service Document Control

Ranjana D. Johnson

**** ******* *****, *** ****, California 95123

408-***-**** (Cell)

*******@*****.***

OBJECTIVE:

Document Control Specialist/ Manager. Using my organizational skills to develop and maintain a cost effective and infinitely scalable change control process.

EXPERIENCE SUMMARY:

27 years of experience in Engineering Departments with training and practical application in Document Control management, Electrical and Mechanical Drafting and Design, inventory control, Customer Service order tracking, web page creation and maintenance, and Graphic Design. These experiences combine to give me great foresight about how to manage and communicate document control for new product development at small and large companies.

APPLICATION SKILLS:

Agile Change Manager ver. 6

Agile Administrator ver. 6

ASK Man-Man Database

MS Word

MS Excel

Netscape Composer

MS Outlook

PageMaker

Adobe Illustrator

Quark-Xpress

SalesLogix 2000 ver. 4.1

Oracle ver.11.03

Sales Force

Power Point

EMPLOYMENT HISTORY SUMMARY:

RenderSoft (Genentech) Sr. Document Control Specialist Nov. 2011 to Present

R&D Technology (Contractor) Sr. Document Control Supervisor Oct. 2010 to Jan. 2011

Mirapoint, Inc. Sr. Document Control Analyst Oct. 2000 to 2010

Hitachi Instruments, Inc. Sr. Document Control Specialist May 1994 to Oct. 2000

FMC Corporation Graphics Designer, Illustrator Jan. 1993 to Jan. 1994

DSC Telecommunications, Inc. E/M PCB Designer Dec. 1988 to May 1992

Spectroscopy Imaging Systems, Inc. E/M Designer, ECO Coordinator Jan. 1987 to Dec. 1988

I had several contract/temp positions during of July 1983 to Dec of 1986 as EM/Drafter.

EDUCATION SUMMARY:

Agile Systems –San Jose, CA – Training Course (2000)

o Agile CM and Agile Administrator

Hitachi Instruments, Inc. – San Jose, CA – Training Course (1995)

o ASK Man-Man

Silicon Valley College – San Jose, CA (1992 – 1993)

o Production Arts, Computer Graphics, Desktop Publishing

Mission College – Santa Clara, CA (1991 – 1992)

o Commercial Arts and Design

Institute for Business and Technology – San Jose, CA (1986 – 1987)

o CAD/CAM, AutoCAD

California Academy of Drafting – San Jose, CA (1980 – 1981)

o Electro-Mechanical Drafting and Design, PCB Layout

PROFESSIONAL EXPERIENCE:

RENDERSOFT, INC. (Contracting at GENENTECH)

SR. DOCUMENT CONTROL SPECIALIST & DESIGN HISTORY CONTROLLER

Maintain design history file for device development. Ensure compliance to regulations and GMP Responsible for the development, implementation and ongoing maintenance of Design History Files (DHF), and Engineering Change Management (ECM). Interface with design development technical group and molecule teams. Currently the system is manual. I am in the process of supporting the analysis of potential software systems that could be utilized to automate and streamline process. Another function/project at present is organizing the construction of Cold Storage Room, which includes working with facilities and contractors to remove existing door and lockup cage and replacing with movable storage shelving. Design and drawing was done by me.

Skills:

• GMP familiarity

• Design History File

• Extremely detail oriented

• Organizational skills a must

• Documentation Control experience

• Proficiency in Word and Excel

R & D TECHNOLOGY

SR. DOCUMENT CONTROL SPECIALIST

As a Document Control Supervisor. I supervised two Doc Control Clerks. Organize and maintain Doc Control Dept. Data entry, ECO review, writing and implementation. Re-organized document structure.

MIRAPOINT, INC.

SR. DOCUMENT CONTROL ANALYST

Duties include organizing and maintaining of Document Control Department.

Created all web page published processes used by Mirapoint’s Change Control Board (CCB) members. These published processes include instructions about how to use the Agile Change Manager system as well as the processes for qualifying a change order prior to submission to CCB.

Work with Engineering and Marketing team members to create all new Bills of Materials (BOMs) for new products. As a member of the New Product Introduction (NPI) team, anticipating part number assignment requirements and their use in BOMs that relate to Mirapoint’s production process is key to timely implementation of both prototype and production development.

As the CCB administrator reviewing Engineering Change Orders (ECO) and Manufacturing Change Orders (MCO) is required in order to make sure that all related data; document attachments, supplier part numbers, production implementation dates, and product lines affected is completed appropriately to make the CCB process work smoothly.

Maintained and augmented the part numbering class code system and the part naming conventions to accommodate new classes of materials for use by engineers and buyers. This system provides for easy database look-ups based on either part class or description.

As the Agile Administrator; Assigning users, user passwords, levels of database access, and CCB priority are important for maintaining the appropriate levels of security while maximizing the efficacy of the seat licenses available. Also installation of client seat software and upgrades is my responsibility.

Coordinate all change orders for timely release to either production or prototype levels so that there is a quick and accurate upload to the Oracle financial system. This transfer/ upload of part number(s) are only done through the ECO process. The ECO (Engineering Change Order) is created and routed via Agile database for signatures by CCB representatives from Engineering, Manufacturing, Marketing, Purchasing, Customer Service, Quality Assurance, and Tech Publications. After CCB approval the final release and transfer process is done by Document Control Analyst.

Work closely with the Systems Administrator, Order Entry, Manufacturing Engineer, Material Planner, and Customer Service Logistics to make sure that all departments are aware of pending changes as well as creating process and tool changes to afford more efficient use of the product data.

Customer Support - Business Operations Coordinator

Responsible for interfacing with company sales and or service representatives to handle a varity of pre-sales or post-sales service functions. Data entry and updating of sales orders, support contracts into SalesLogix and SalesForce.Com. This also included research work in Oracle database.

HITACHI INSTRUMENTS, INC.

SR. DOCUMENT CONTROL SPECIALIST II

My duties are organizing and maintaining of Document Control Department.

Wrote, controlled, and maintained ISO-9000 Procedures for all departments. Also participated in the implementation of Environment Policy, ISO-14000.

Managed the release all new products to manufacturing and production including all levels of BOMs, data entry for all part and class levels, part number and class code assignments, part costs, supplier data, and lead-time, using the ASK Man-Man database.

Designed all new forms used within the company; ECO, Specification Control Sheets, File Maintenance, Service Memos, etc.

ECO Analyst required to create, log, processes, and incorporate ECOs and ECRs (Engineering Change Order/Request). Created part specification sheets, and collected supplier or distributor information and part data sheets for them. Updated all Software Procedures, including duplicating, checking, labeling and packaging.

Coordinated activities between Drafting, Project Team, Hardware Engineers and Document Control. Organized and attended weekly CRB (Configuration Review Board) meetings.

Supported Manufacturing, Production, Purchasing, Marketing, Sales, Customer Service, and Technical Publications departments with timely data retrieval and supporting documentation.

FMC CORPORATION

GRAPHICS DESIGNER, TECHNICAL ILLUSTRATOR - (under contract)

Duties included upgrading Military Instruction Manuals, redrawing old drawings to new format and detailed requirements, and getting artwork ready for photo shoot.

DSC TELECOMMUNICATION, INC. (Granger Telecom)

ELECTRO-MECHANICAL DRAFTING/ECO COORDINATOR

Duties included creating new schematics, base drawing for chassis and cable harness for Telecommunications systems. ECO (Engineering Change Order) Coordinator, Analyst, processing, incorporating and checking.

SPECTROSCOPY IMAGING SYSTEMS, INC

ECO COORDINATOR

Started and organized the Document Control Department.

Implemented all ECOs into the Minx system and handled all Document Control needs including; reduction, blueprints, logging and tracking of all ECO packages, copies for distribution, ECO processing, checking, and incorporation of most ECOs.

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