Experienced, customer service oriented Teller
Resume:
GEORGINA KYENI
Anaheim, CA. 92801.
********@*****.***
OBJECTIVE: To maximize my excellent communication and great customer service skills in a teller postition.
QUALIFICATIONS:
• Motivated professional with 9 years experience as a customer services representative.
• Customer focused, highly organized self starter with effective customer service skills.
• Exceptional interpersonal skills interacting efficiently with customers, co-workers and management.
• Solid Microsoft word, excel and power point skills.
• Basic Accounting skills and exceptionally fast learner
EXPERIENCE:
Financial services Manager Payday loan corp. Tustin, CA
2008 – present
• Process payday loans, cash checks and bill payments while offering great customer service.
• Market and Cross sell additional products for maximum revenue and increase sales
• Supervise and manage a team of employees in daily operations
• Received recognition for best sales in new products
• Assist District manager in risk evaluation and management
Financial Services Manager, Trainer, Team lead
Cash AdvantEdge. Longview, TX.
2007 - 2008
• Trained and supervised new and existing team members.
• Counseled and motivated team to reach and exceed company goals.
• Assisted District Manager in risk evaluation and management.
• Interviewed and assisted in hiring.
• Prepared monthly P & L`s.
• Processed payday loans, cashed checks, money gram, prepaid cards and bill payments while offering great customer service.
• Oversaw daily operations in accordance to corporate regulations.
Financial Services Manager, Trainer, Team lead Ace Cash Express Longview, TX.
2005 - 2007
• Trained and supervised up to 10+ employees.
• Counseled and motivated team members to reach and exceed company goals.
• Assisted District Manager in risk evaluation and management.
• Assisted in first interviews of new employees.
• Enforced company policies and procedures escalating issues appropriately.
• Considered for District Manager fast track program.
• Processed payday loans, cashed checks, money gram, prepaid cards and bill payments while offering great customer service.
• Oversaw daily operations in accordance to corporate regulations.
Customer Service Representative SITEL corp. Longview, TX.
2002 -2005
• Assisted in setting up new AOL and Verizon accounts via phone.
• Received recognition for great customer service.
• Received recognition for great call times and customer resolution.
• Cross trained in the sales department.
Office clerk, Gift wrapper Neiman Marcus. Longview, TX.
1998 - 2003
• Assisted in filing and maintaining office records.
• Maintained clean and organized lobby and break areas.
• Assisted in gift wrapping and packing of merchandise for V.I.P clients.
• Trained and supervised up to 10 other employees.
EDUCATION: Kilgore College. Kilgore, TX.
• College courses in Accounting
• Associates degree in 2010
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